Our client, an IT services and technology consulting organization, is seeking a Senior Technical Analyst to join their team. In this role, you will be part of the Technical Services team supporting managed services clients and project delivery initiatives. The ideal candidate will have strong problem-solving skills, excellent client-facing communication, and a security-focused technical mindset, which will align successfully in the organization.

Job Title: Senior Technical Analyst

Location: Greater Vancouver Area (hybrid – on-site and remote)

Pay Range: $85,000 – $100,000 per year + bonus

What’s the Job?

• Act as the senior technical lead and trusted advisor for assigned managed services clients, owning the technical quality, stability, and security of their environments
• Provide Tier 3 escalation support, advanced troubleshooting, and root-cause analysis for complex infrastructure, networking, and Microsoft platform issues
• Design, implement, and support Cisco Meraki networking solutions (MX, MS, MR), including firewalls, VPNs, routing, and network architecture
• Lead and deliver Microsoft infrastructure projects, including Microsoft 365 migrations, Azure AD implementations, Windows Server upgrades, and network refresh initiatives
• Create and maintain high-quality technical documentation, diagrams, and customer-facing communications, and provide technical input during pre-sales activities

This role includes:

• Customer-facing technical leadership and consulting
• Ownership of project delivery, technical outcomes, and issue resolution
• Infrastructure design, architecture, and complex problem-solving
• Proactive identification of risks and opportunities for improvement

This role does not include:

• Tier 1 or Tier 2 helpdesk queue ownership
• Direct sales targets, account management, or contract negotiation
• Vendor procurement or purchasing authority
• SOC operations or continuous security monitoring
• Direct people management unless specifically assigned

What’s Needed?

• 7–10 years of experience in a managed services or multi-client IT environment
• Strong hands-on experience with Cisco Meraki (MX, MS, MR) networking solutions
• Advanced experience with Microsoft 365, Azure AD, Active Directory, Windows Server, and Microsoft infrastructure projects
• Solid technical knowledge of TCP/IP, VLANs, routing, firewalling, and VPN technologies
• Experience with virtualization platforms (VMware and/or Hyper-V), backup and disaster recovery solutions, and PowerShell scripting (preferred)
• Backup and DR solutions, and PowerShell scripting.
• Customer-facing consulting experience is preferred.
• Valid driver’s license.

What’s in it for me?

• Competitive base salary with performance-based bonus
• Opportunity to work in a senior, trusted-advisor role with direct customer impact
• Exposure to complex infrastructure, cloud, and networking projects
• Hybrid work environment with a mix of remote and on-site work

Supportive, technically driven culture focused on quality, security, and continuous improvement

• If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.