Technical Support Engineer

Looking for a skilled Technical Support Engineer to join our team at Manatec Electronics Private Limited. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues with products and services.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements.
• Stay current with new technologies and industry trends.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Familiarity with technical support tools and software.
• Strong analytical and troubleshooting skills.