Field Support Engineer

Job description

Mammoth Equipment & Exhaust Inc [https://www.mammothequipment.ca/] is on a growth trajectory. We have a great product, awesome team with a strong culture. We’ve been growing since 1974 with offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally. Our solutions help protect people and the environment. They also help large machinery and plant equipment to run longer, last longer, and give better performance.

The Field Engineer supports the continued growth of the North West Region, including the increased technical service demands and expansion of warehouse operations. This role bridges field operations, customer support, and engineering by combining hands on mechanical work, structured technical reporting, and direct customer engagement.

The position is designed to support immediate regional needs while offering a clear development path into future technical, operational, or leadership roles as the region scales. The successful candidate will bring strong technical capability, mechanical aptitude, confidence working directly with customers, and the ability to translate field requirements into actionable engineering input.

Key Responsibilities:

Technical Field Support and Engineering Liaison:

• Conduct 3D scanning and fitment verification on customer equipment.
• Prepare detailed fitment reports including accurate measurements, photos, and observations.
• Support technical drawing reviews and provide practical design feedback.
• Perform thermal audits and assist with product validation activities.
• Collect and document structured field data to support product development and engineering analysis.
• Act as a communication link between field requirements and the engineering team to ensure customer needs are accurately reflected in design decisions.
• Provide technical feedback on new and emerging product lines.

On Site Stocking and RFID Support:

• Support the expanding on site stocking program during its growth phase.
• Perform scheduled stock checks and inventory verification.
• Monitor RFID system functionality and identify discrepancies or gaps.
• Provide clear feedback to operations and supply chain teams.
• Assist with warehouse setup and stocking process improvements as the region expands.
• Track product usage and relay data to internal teams.

Mechanical and Hands On Support

• Confirm product fitment and installation in the field.
• Perform SCR rebuilds and component assemblies as required.
• Validate installation procedures and provide feedback for process improvements.
• Assist with troubleshooting and root cause analysis when technical issues arise.

Customer Support and Opportunity Development

• Build and maintain strong working relationships with customers across the North West Region.
• Act as a technical point of contact when issues or questions arise.
• Proactively engage customers to resolve concerns and protect long term relationships.
• Identify growth opportunities and communicate them to sales and management teams.
• Represent the company professionally during site visits and technical discussions.

Required Background and Qualifications

• Engineering background in mechanical, manufacturing, or a related discipline is preferred.
• Strong technical report writing and documentation skills.
• Ability to read and understand technical drawings and participate in design reviews.
• Demonstrated hands on mechanical aptitude and field experience.
• Strong communication skills with confidence in customer facing environments.
• Ability to work independently in a growing and evolving regional operation.

Growth and Development Opportunities

As the North West Region continues to expand through new warehouse operations, a broader product portfolio, increased technical service demand, and field sales growth, this role may evolve into positions such as Regional Technical Lead, Operations and Warehouse Manager, Product Development Field Engineer, or Customer Technical Manager.

This role is ideal for a technically strong individual who enjoys being in the field, solving real world problems, and contributing directly to product improvement and regional growth.

How to apply

If you're interested in this position, please submit your application by uploading your resume and a tailored cover letter that specifically addresses how your skills and experience align with this role.

Ensure you complete the survey questions during the Indeed application process. Successful candidates at this stage will be contacted to schedule a formal interview at a mutually convenient date and time.

Alternatively, you may submit your application through Mammoth's career page at [https://www.mammothequipment.ca/careers].

Please note that Mammoth Equipment and Exhaust will reach out to candidates advancing in the hiring process. If you do not receive communication from us, we appreciate your interest and thank you for considering Mammoth as your potential employer.