Assistant Area Manager Customer Care

Responsibilities & Key Deliverables

Customer Centric Role

Quality Product installation

Tractor Service within Timeline & Quality .

Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)

Product complaints resolution with feedback to Plant HO. thru Field Technical reports.

Ensure Retention of Customers – Under warranty as well as Post warranty.

Conducting field service activities for customers.

Ensure CSI amongst top in the industry.

Warranty control, audit & dispute handling.

Reduce vehicle down time & improve work quality.

Managerial Role

Ensure Dealership is Profitable & Sustainable

Meet Organisational service Business targets like Spares , Lubes, accessories… etc.

Capability building of dealers Manpower on technical skill and system & processes.

Ensures Customer satisfaction among Sales & Dealers to support the function .

Inclusion of Channels to propagate business at Dealership level as well as Organizational level.

• Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc

Preferred Industries

Automobile

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

System Generated Secondary Skills