Crm Retention Automation

Company Description

Magicine Pharma is a health-tech platform dedicated to improving access to critical care medicines for complex conditions such as oncology, HIV, and transplants. By leveraging expertise in pharmaceutical sourcing and supply, Magicine ensures patients can find high-value, hard-to-source therapies without delays that may impact outcomes. Committed to its mission of providing timely access to essential medicines, the company is building a streamlined and reliable system to address critical healthcare challenges.

Role Description

Job Title: Automation & CRM Growth Specialist

We are looking for a smart and technically sound Automation & CRM Growth Specialist who can build strong flowcharts, automate lead journeys, and improve conversion from website traffic to sales.

The candidate should have solid knowledge of CRM systems, lead management, automation tools, customer journey mapping, and sales coordination. They must be able to create and optimize workflows for website inquiries, WhatsApp, follow-ups, lead nurturing, and retention.

Key Responsibilities

• Build and manage automation workflows
• Create strong flowcharts and customer journey systems
• Handle CRM, lead tracking, segmentation, and follow-ups
• Improve website visitor to lead to sales conversion
• Work closely with the sales team to improve closures
• Set up smart nurturing, reminder, and retention systems

Required Skills

• Strong CRM knowledge
• Good technical and automation understanding
• Smart in flowchart creation and process building
• Experience in lead conversion and sales support
• Strong coordination and problem-solving skills

Ideal Candidate

A person who is technical, process-driven, growth-focused, and knows how to turn traffic into sales through smart systems and CRM discipline.