Junior Account Manager

Position Overview

The Junior Account Manager at MAC Aerospace supports the management of customer accounts by

assisting with day-to-day account activities, order coordination, and client communication. This role is

designed for someone early in their career who is eager to learn and grow within the aerospace, defense,

and international military markets.

Working closely with senior Account Managers and cross-functional teams, the Junior Account Manager

helps ensure smooth order execution, timely communication, and strong customer relationships. This

position provides hands-on experience in account management, sales support, and operational

coordination, with opportunities for growth into a full Account Manager role.

Key Responsibilities

Account Support & Customer Relations

• Support Account Managers in managing assigned customer accounts
• Serve as a secondary point of contact for customer inquiries and follow-ups
• Assist in maintaining strong client relationships through clear and professional communication
• Help document customer requirements, procurement cycles, and account activity
• Maintain accurate and up-to-date records of customer interactions and account details

Order Execution & Coordination

• Assist in processing quotes, sales orders, and purchase orders
• Coordinate with internal teams to support order fulfillment and delivery timelines
• Monitor open orders and help communicate status updates to customers
• Ensure contract details and customer requirements are properly documented and followed
• Support issue resolution by coordinating with appropriate internal departments

Sales Support & Business Development

• Assist in preparing RFQs, proposals, and customer submissions
• Help identify opportunities for account growth, including upselling and cross-selling
• Support Account Managers in developing and maintaining account plans
• Conduct research on customer needs, market trends, and potential opportunities

Customer Communication & Engagement

• Participate in customer calls, meetings, and follow-ups alongside Account Managers
• Assist in scheduling and preparing materials for customer meetings
• Track customer feedback and help ensure appropriate follow-up actions
• Communicate updates, changes, or potential risks to internal teams

Administrative & Reporting Support

• Maintain accurate records of quotes, orders, and communications in internal systems (e.g.,

MARS)

• Assist in preparing account updates, reports, and internal summaries
• Support weekly and monthly reporting activities for the sales team
• Ensure documentation is organized and compliant with company standards

Training & Development

• Participate in onboarding and ongoing training programs
• Learn internal systems, processes, and industry best practices
• Develop knowledge of aerospace and defense products, services, and regulations
• Seek opportunities to build skills in communication, negotiation, and account management

Cross-Functional Collaboration

• Work closely with Sales, Procurement, Operations, Compliance, Shipping, and Finance teams
• Attend client meetings and presentations as needed.
• Support coordination of purchasing, logistics, and delivery schedules
• Assist in ensuring alignment between customer expectations and internal execution
• Communicate effectively across departments to support customer success
• Stay up-to-date with industry trends and best practices to ensure that our clients receive the most

up-to-date and effective solutions.

Qualifications

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Team-oriented mindset with a willingness to learn
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Education & Experience

• Bachelor’s degree preferred (Business, Supply Chain, Aviation, or related field)
• Internship or prior administrative/customer service experience is a plus
• Interest in aerospace, defense, or government contracting industries

Position Details

• Job Type: Full Time
• Schedule: Monday – Friday 8:30am – 5:00pm
• Work Location: In-office only

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time of