Banking Consultant

Job Overview:

The Banking Consultant is proficient in delivering an outstanding customer experience by engaging in sales, service, and digital interactions with both Consumer and Business Banking customers. They assist in the smooth operation of branch activities, cater to customer service and sales needs, and schedule customer appointments to identify requirements and refer complex issues to suitable team members.

Key Responsibilities:

• Encourage customer engagement through educational sessions on Consumer and Business Banking products. Offer suggestions on suitable services based on customer preferences and emphasize the benefits of utilizing digital banking tools.
• Administering appointments and consultations involves supervising customer visits that are either scheduled or unscheduled to pinpoint their banking requirements and ensure a seamless transfer to the relevant banking associates for intricate issues.
• Comply with the bank's sales guidelines and offer clear, customer-focused support.
• Client Interaction: Interact with clients in the lobby, greet them, address inquiries, and assert ownership in resolving their immediate banking necessities.
• Support daily branch activities by assisting with customer transactions, resolving overdraft issues, and verifying compliance with internal procedures. Perform required operational tasks as directed.
• Compliance and Risk Management Practices: Remaining up-to-date with Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) processes. Noticing and elevating possible instances of fraud. Securing compliance with operational and regulatory benchmarks.
• Customer Resolution: Efficiently handle customer complaints by logging them correctly and ensuring appropriate follow-up. Prioritize the effective and prompt resolution of customer issues.
• Sales Referrals involve recognizing potential sales chances and directing clients to suitable banking associates for specific product recommendations.

Scope of Responsibilities:

• Provide exceptional customer service and efficiently tackle any issues customers encounter.
• Maximize sales potential and elevate customer engagement within the branch environment.
• Assume various roles within the branch setting, from commencing new account procedures and processing loan applications to troubleshooting and managing transaction processing.
• Display sensitivity and attentiveness towards customers, center their experience in all interactions, be receptive to adapting, and showcase ease in using digital platforms in customer engagements.

Requirements in Education and Professional Background:

• Possessing a GED or high school diploma qualification.
• Experience of one year in retail sales, call center operations, customer service, or telesales is essential.
• Proficiency in verbal and interpersonal communication methods.
• Proficiency in handling challenging customer interactions and a range of customer needs.
• Well-organized with strong time management and prioritization skills.
• Capability to perform effectively in a rapid teamwork setting while facing high-pressure situations.
• Proficient in navigating internet-based technology.

Preferred Qualifications

• Customizing bilingual capabilities based on branch specifications.
• Proven competency in sales accomplishments or referral success.
• Physical Requirements:
• The capacity to remain upright for extended durations.
• Prolonged reliance on hands and fingers through consistent use.
• Competence in handling items weighing between 5 to 30 pounds in weight.
• Talent for deciphering fine print.
• Proficiency in personal customer interactions within a work setting.