Bank Teller

Overview

The Bank Teller focuses on providing outstanding customer service by offering sales, assistance, and digital interaction for Consumer and Business Banking clients. They assist in the smooth operation of branch activities, cater to customer sales and service requirements, and organize customer meetings to uncover needs and direct intricate matters to the right colleagues.

Key Responsibilities:

• Facilitate customer engagement by educating them about available Consumer and Business Banking solutions. Offer advice on services that best suit individual needs and encourage the use of digital banking tools to streamline banking operations.
• Handling appointments and consultations involves overseeing customer visits, whether they are pre-arranged or impromptu, to pinpoint their financial requirements and facilitate their referral to suitable banking specialists for intricate matters.
• Connect with customers preemptively to boost retention rates and build rapport.
• Lobby Administration: Proactively participate in lobby administration by welcoming clients, responding to questions, and taking responsibility for promptly addressing urgent banking requirements.
• Engage in Operational Support by assisting with routine branch operations, such as managing customer transactions, resolving overdraft concerns, and ensuring alignment with internal systems. Execute operational duties as needed.
• Compliance and Risk Management: Keeping up-to-date with Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) procedures. Recognizing and reporting suspected fraudulent activities. Guaranteeing adherence to operational and regulatory guidelines.
• Customer Resolution: Address customer grievances promptly and accurately, documenting them correctly for subsequent follow-up. Ensure efficient and satisfactory resolution of customer complaints.
• Sales Referrals involve recognizing potential sales chances and directing clients to suitable banking associates for specific product recommendations.

Scope of Responsibilities:

• Deliver outstanding assistance and address customer concerns effectively.
• Enhance branch sales and enrich the customer experience through strategic methods.
• Manage various responsibilities within the department, including initiating new account setups and completing loan applications, as well as addressing customer issues and facilitating financial transactions.
• Show understanding and customer-centricity in all interactions, be adaptable to different situations, and demonstrate adeptness in digital skills during engagements with customers.

Essential qualifications in both educational and professional contexts:

• Fulfilling the education criteria with a GED or high school diploma.
• A minimum of one year of background in retail sales, call center operations, customer service, or telesales is required.
• Strong at conveying messages and connecting with others through verbal and interpersonal means.
• Proficiency in managing challenging customer interactions and diverse customer requirements.
• Well-organized with strong time management and prioritization skills.
• Capability to perform effectively in a rapid teamwork setting while facing high-pressure situations.
• Skilled in working with internet-based tools and systems.

Preferred Qualifications

• Modifying bilingual skills to meet the needs of the branch.
• Demonstrated expertise in driving sales or securing referrals.
• Physical Requirements:
• The capacity to remain upright for extended durations.
• Extended duration of hands and fingers being consistently employed.
• Capability to raise objects weighing between 5 and 30 pounds.
• Gift for comprehending detailed text.
• Capacity to engage with clients in a physical workspace.