Store Manager

Role & responsibilities

Store Manager Roles & Responsibilities (Reliance Retail)

• Store Operations Management
• Oversee daily store operations and ensure smooth functioning
• Maintain store cleanliness, display standards, and visual merchandising
• Ensure compliance with company policies and SOPs
• Sales & Revenue Achievement
• Drive sales to meet or exceed targets
• Monitor daily/monthly sales performance
• Plan promotional activities to increase footfall and revenue
• Inventory & Stock Management
• Maintain optimal stock levels (avoid overstock/stock-outs)
• Conduct regular stock audits and reconciliation
• Coordinate with warehouse and supply chain team
• Team Management & Leadership
• Recruit, train, and supervise store staff
• Assign duties and monitor employee performance
• Motivate team to achieve sales and service goals
• Customer Service Excellence
• Ensure high level of customer satisfaction
• Handle customer complaints and resolve issues promptly
• Maintain positive customer relationships
• Cash Handling & Billing Supervision
• Monitor billing operations and POS systems
• Ensure proper cash handling, deposits, and reporting
• Prevent billing errors and fraud
• Compliance & Security
• Ensure adherence to company policies and legal regulations
• Monitor store security and prevent theft/shrinkage
• Maintain proper documentation and reports
• Reporting & Analysis
• Prepare daily, weekly, and monthly reports
• Analyze sales, expenses, and profitability
• Report performance to area/regional managers
• Vendor & Supplier Coordination
• Coordinate with vendors for stock replenishment
• Manage local purchases if required
• Ensure timely delivery of goods
• Marketing & Local Promotion
• Execute company marketing campaigns in-store
• Plan local promotions and events
• Ensure proper branding and visibility

Preferred candidate profile

Preferred Candidate Profile Store Manager

Educational Qualification

• Graduate in Commerce / Business Administration (B.Com, BBA)
• MBA (Retail / Marketing) preferred

Experience

• 4–8 years of experience in retail store operations
• Minimum 1–2 years in a supervisory or managerial role
• Experience in FMCG / supermarket / hypermarket preferred (e.g., Reliance Retail or similar retail chains)

Core Competencies

• Strong knowledge of store operations & inventory management
• Sales-driven mindset with target achievement track record
• Team handling and leadership skills
• Customer relationship management
• Basic financial and MIS reporting knowledge

Technical Skills

• Familiar with POS systems and billing software
• Working knowledge of MS Excel / retail ERP systems
• Understanding of stock audits and shrinkage control

Communication Skills

• Good communication in Hindi & basic English (regional language preferred)
• Strong interpersonal and problem-solving skills

Leadership Qualities

• Ability to manage and motivate a team
• Decision-making and conflict resolution skills
• Strong sense of ownership and responsibility

Other Requirements

• Willingness to work in shifts, weekends, and holidays
• Ability to handle pressure and multitask
• Local market knowledge is an advantage

Preferred Traits

• Result-oriented and proactive approach
• Customer-focused attitude
• High level of integrity and discipline