Quality Assurance Specialist – Credentialing

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the RoleLyra is seeking a Quality Assurance Specialist – Credentialing who is passionate about building and maintaining a highly compliant, audit-ready credentialing program aligned with The Joint Commission (TJC) and NCQA standards. This role is critical in ensuring the integrity, accuracy, and compliance of provider credentialing files and processes across a nationwide network of mental health providers and group practices.

The Quality Assurance Specialist will lead credentialing file audits, oversee delegated credentialing functions (including CVO relationships), and support payer and accreditation audit readiness. This individual will play a key role in monitoring quality metrics, identifying compliance risks, and driving corrective actions to ensure adherence to regulatory and accreditation standards.

We are looking for a detail-oriented, compliance-driven professional who thrives in a highly regulated environment and is motivated to improve quality, strengthen audit performance, and support a best-in-class credentialing program.