Service Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

Responsibilities:

Technical Team Management:

• Availability: Schedules may include weekends and holidays based on depot operational requirements.
• Specialized Technician Oversight: Lead and develop up to 4 specialized technicians, ensuring proper skill development, certification maintenance, and performance optimization across all shifts.
• Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities.
• Vendor Management: Coordinate with OEM dealerships, third-party repair facilities, and specialized service providers, serving as technical liaison and ensuring vendor compliance with partner standards.
• Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence.

Training Program Development & Delivery:

• Lead Instructor Role: Serve as qualified Lead Instructor with active qualifications, completing partner Train-the-Trainer certification programs and maintaining expertise in all technical areas of instruction.
• Training Delivery Excellence: Deliver training and assessments per partner requirements, including web-based modules, hands-on demonstrations, OJT checklists, and skills assessments for all maintenance-related qualifications.
• Curriculum Development: Create and maintain training materials for technician, management, materials coordination, and calibration qualifications, ensuring alignment with partner operations training manuals.

Fleet Health & Maintenance Operations:

• Fleet Performance Optimization: Monitor and improve key metrics including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate.
• Service Quality Assurance: Implement and maintain quality control processes ensuring all maintenance work meets partner specifications and safety standards.
• Maintenance Planning: Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements.
• Technical Problem Resolution: Lead root cause analysis for complex technical issues, implement corrective actions, and develop preventive measures to reduce repeat failures.

Parts & Materials Oversight:

• Service and Parts Coordinator Management: Directly supervise parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management while maintaining accuracy and compliance standards.
• Supply Chain Coordination: Oversee Material Coordinator activities, ensuring optimal parts inventory levels, secure storage of proprietary components, and compliance with chain of custody standards.
• Inventory Optimization: Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts while minimizing carrying costs.
• Vendor Parts Management: Manage relationships with parts suppliers, negotiate service agreements, a