Program Manager, Technology Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We're seeking an experienced Senior TechOps Program Manager to drive high-impact, high-value initiatives that propel Lyft forward. The ideal candidate will partner cross-functionally with business leaders and technology delivery teams, serving as the critical connection point that ensures our organization moves with unified purpose and measurable impact.

If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and has a belief in driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds. 

Responsibilities:

• Lead end-to-end program delivery for complex, multi-year initiatives such as financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), privacy compliance programs (GDPR, CCPA), and security implementations
• Execute strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Orchestrate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Drive enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Execute operational excellence initiatives such as infrastructure optimization, business process automation, disaster recovery planning, and performance monitoring implementations
• Proactively manage program risks and dependencies, implementing course corrections and stakeholder communications to keep initiatives on track
• Partner with finance and strategy teams to manage program budgets, track ROI, and optimize resource allocation across the technology portfolio

Experience:

• 8+ years executing complex transformation programs in operations, consulting, strategy, or enterprise technology
• 6+ years leading enterprise technology program delivery including ERP implementations (Oracle Financials, Anaplan), HCM platforms (Workday, Greenhouse), CRM rollouts (Salesforce), security tool deployments, or privacy compliance initiatives
• Proven track record executing full-cycle transformations from business case development through implementation, change management, and operational handoff
• Experience leading privacy and security programs such as GDPR/CCPA compliance, security framework implementations, identity management systems, or data governance initiatives
• Experience leading enterprise-wide AI and automation initiatives by identifying high-impact generative AI opportunities to optimize processes and drive a culture of continuous operational excellence
• Strong executive communication skills with ability to manage up to C-level stakeholders and translate complex technical and regulatory requirements into business impact
• Demonstrated experience managing technology vendors, complex procurement processes, and success managing technology budgets exceeding $1M annually
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Compliance, Finance, HR, and business operations
• Strong business acumen with the ability to identify strategic needs, lead all aspects of planning, and generate alignment with key business partners
• Forward-thinking strategist with proven success in translating strategy to tactical plans with high-quality execution and delivery.