Candidate Experience Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a Manager, Candidate Experience to lead our recruitment coordination team into the future. In this innovative role, you will be in charge of reimagining our coordination function, transitioning it from a manual, high-volume operation to a strategic, AI-powered center of excellence. Your primary focus will be on two key areas: guiding the adoption and optimization of AI tools and technology to streamline processes and freeing up the team to focus on creating an extraordinary, high-touch candidate experience.

You will lead the team through a significant period of change, coaching them on new skills and shifting their focus from task-based work to strategic partnership with recruiters and candidates. If you are enthusiastic about the intersection of technology and human-centric design, and you want an opportunity to lead a team through transformation, this is an exciting opportunity to shape the future of talent acquisition.

Responsibilities:

• Lead AI & Automation Integration & Optimization: Identify, evaluate, and implement AI-driven processes and tools to automate and improve scheduling, communication, and other administrative tasks within the recruitment coordination function.
• Drive Team Transformation: Coach and develop the recruitment coordination team, helping them transition from an administrative mindset to one focused on strategic partnership and delivering a world-class candidate experience. Create training programs and new processes that facilitate the team to administer complex issues and high-touch interactions that AI cannot.
• Enhance Candidate Experience: Develop and execute a strategy to elevate the candidate journey in close partnership with the recruiters. This includes designing and monitoring feedback loops, implementing new communication protocols, and ensuring a seamless, human-centered experience at every stage of the hiring process.
• Process Excellence & Scalability: Partner with TA management to design and implement scalable, data-driven processes in coordination and candidate experience that support company growth. You will be in charge of defining key metrics, monitoring performance, and using data to inform strategic decisions.

Experience:

• 7+ years of experience in recruitment, talent acquisition, or recruitment operations, with at least 1 year in a leadership or management role
• Proven ability to lead, mentor, and inspire a team through significant change.
• Demonstrated experience in implementing and managing HR or recruitment technology, ideally with AI or automation tools.
• A solid comprehension of the end-to-end recruitment lifecycle and an affinity for creating a remarkable candidate experience.
• Excellent project management and communication skills, with the ability to influence stakeholders at all levels.
• Experience with data analysis and using metrics to drive process improvement.
• Preferred:
  • Experience in a high-growth or dynamic technology environment.
  • Knowledge of current trends in AI, machine learning, and their applications in human resources.
  • Certification in Project Management (e.g., PMP) or Change Management.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging