Cisco Engineer

Project Description

Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group.

Responsibilities

• Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services.
• Drive deliverables to meet project deadlines / milestones.
• Track and update project plans and documentation.
• Identify and report issues with the project. Mitigate identified issues.
• Engage resources (management, service vendors, business segment leads, etc.) for project assignments.
• Single point of contact for all project IT vendors/providers.
• Determine requirements through interface with customer, corporate real estate and adherence to corporate standards.
• Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.
• Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards.
• Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team.
• Work within Optum Technology IT Group processes f

Mandatory Skills Description:

• 5+ years of experience
• Hands on Cisco Call Manager, Unity and UCCX experience
• Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)
• Moves, Adds, Changes, Deletions in single and bulk format
• Extreme knowledge of the BAT tool (bulk administration tool)
• Configuration of user features such as speed dials, call forwarding, call park
• Must possess excellent customer service skills as position is very customer facing

Nice-to-Have Skills Description:

• Certifications