Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

As the Senior Business Analyst within the GCO Front Door Team , this role is accountable for leading cost governance, contract oversight, and deal risk management across presales operational engagements. The Sr. Business Analyst serves as a central point of coordination to ensure commercial commitments are financially sound, contractually compliant, and aligned with delivery capabilities for Operations before deals progress to signature.

Operating as a trusted advisor to Operations and Delivery , this role drives disciplined governance, margin & profit visibility, reduces downstream risk, and enables informed executive decision‑making within the Front Door intake and review process

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Cost Governance & Deal Oversight Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Opeations approval. Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure. Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership. Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process. Contract Governance & Risk Management Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions. Review MSAs, amendments, redlines, and customer‑specific terms to identify delivery, resourcing, and financial risk. Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution. Provide guidance on contract risk mitigation strategies and support executive decision‑making on non‑standard terms. Own creation of SOWs for Paid Resources, Field Services, and others as needed Cross‑Functional Coordination Act as a key governance partner within the Front Door intake model, supporting early engagement, structured reviews, and disciplined presales execution. Collaborate cross‑functionally with Sales, Operations, Finance, Legal, Product, and Delivery to align on deal structure, scope, cost, and risk. Support leadership forums and deal review sessions with clear financial and contractual insights.

What We Look For in a Candidate

Required Qualifications:

5+ years professional experience with a Bachelors Degree or equivalent education and experience, or 2-3 years with a Masters Degree Expertise in financial analysis, cost modeling, margin management, and deal economics Deep working knowledge of commercial contracts, MSAs, and operational risk considerations Proven ability to operate across Sales, Finance, Legal, and Operations in complex, high‑value deal environments Experience supporting executive‑level deal reviews and governance forums High attention to detail, structured thinking, and disciplined documentation practices Ability to balance speed, risk, and governance in a high‑volume presales ecosystem

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI

$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Were able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumens:

Benefits Bonus Structure

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Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.