Role Overview
Logile, Inc. is hiring a Lead Support Engineer. This is a full-time role in Bhubaneswar. Part of Logile, Inc.'s Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Key Responsibilities:
Advanced L2 & Escalation Ownership
- Own and resolve complex production issues across application, database, and integration layers.
- Perform deep analysis before escalating to Engineering.
- Clearly distinguish between configuration gaps, data issues, and product defects.
- Ensure escalations are structured, documented, and actionable.
Critical Incident Leadership
- Act as technical lead during P1 and P2 incidents.
- Drive bridge calls with clear structure and action tracking.
- Coordinate Engineering, Product, DevOps, and CSM teams during escalations.
- Ensure timely client updates and SLA adherence.
- Deliver detailed RCA reports with corrective and preventive actions.
SQL, Scripting & Technical Depth
- Write advanced SQL queries for investigation and controlled corrections.
- Use scripting or programming skills to isolate and troubleshoot issues.
- Analyze logs, batch jobs, APIs, and integration points.
- Review code-level findings with Engineering when required.
Integration & Platform Stability
- Troubleshoot API failures, file-based interfaces, and data synchronization issues.
- Identify recurring integration failures and recommend structural improvements.
- Collaborate with DevOps during deployment or release-related incidents.
- Interpret monitoring alerts in cloud-hosted environments such as AWS or Azure.
Required Skills & Experience:
- Bachelor’s degree in Computer Science, IT, or related field.
- 9 to 13 years in SaaS or enterprise application support.
- Strong hands-on SQL skills.
- Working knowledge of at least one scripting or programming language such as Python or Java.
- Proven L2 troubleshooting experience in production systems.
- Demonstrated leadership during escalations.
- Experience handling P1 and P2 incidents.
- Experience working in rotational shifts.
- Strong written and verbal communication skills.
- Cloud exposure in AWS or Azure environments.
Frequently Asked Questions
How do I apply for the Lead Support Engineer position at Logile, Inc.?
Use the Apply button above to submit your application directly to Logile, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Lead Support Engineer position at Logile, Inc. located?
This position is based in Bhubaneswar. Logile, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Lead Support Engineer at Logile, Inc. earn?
Logile, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Lead Support Engineer role at Logile, Inc. posted?
This role was posted on April 6, 2026 (68 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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