Forward Deployed SRE (Remote - India)

As a forward deployed DevOps engineer at LocalOps, you will be the face of our cloud operations for enterprise customers. You'll work directly with customer engineering teams during EST business hours, managing their AWS infrastructure, resolving incidents, and driving operational excellence — all backed by our Internal Developer Platform and AI-powered incident response tooling.

What you'll do

• Own cloud operations for enterprise customers on AWS
• Provide P0-P3 support during EST business hours (8am-6pm EST) with defined SLA response times
• Respond to and resolve production incidents within SLA targets
• Handle general DevOps tasks including infrastructure changes, deployment support, and environment management
• Automate infrastructure provisioning and management using Terraform
• Maintain and optimize EKS clusters, CI/CD pipelines, and observability stacks across customer environments
• Collaborate with customer engineering teams over MS Teams, Slack, and email
• Document runbooks, incident post-mortems, and operational playbooks
• Work with our AI SRE agents to accelerate incident triage and resolution
• Participate in on-call rotation for critical incident coverage

Requirements

• 3-4 years hands-on experience managing production infrastructure on AWS
• At least 1 year experience working in SRE/DevOps team of a B2B/B2C SaaS production environment
• Strong foundation in AWS services (EC2, EKS, RDS, VPC, IAM, CloudWatch)
• Experience writing Terraform or Pulumi for infrastructure automation
• Experience operating Kubernetes clusters (EKS preferred)
• Experience with CI/CD systems (GitHub Actions, GitLab CI, or similar)
• Comfortable working with EST business hours
• Strong communication skills — you'll be the primary point of contact for customer teams
• Calm under pressure — P0 incidents require clear thinking and fast action

Nice to have

• Experience with observability stacks (Prometheus, Grafana, Loki, OpenTelemetry)
• Experience writing Helm charts
• Familiarity with incident management frameworks (PagerDuty, for eg)
• Prior experience in customer-facing roles
• Experience with Windows workloads on EKS

Why join now

• Work directly with enterprise customers — not internal tickets, real customer impact
• Shape how LocalOps delivers managed cloud operations at scale
• Shape our AI SRE product (Lookout AI) before it hits the market
• ESOPs + path to DevOps/SRE leadership as we scale the customer base
• Small team, high ownership — your work directly impacts company revenue