Technical Support Engineer - Home Based (remote)

Company Description Cyvica Technologies Pvt. Ltd. is a cloud and cybersecurity company based in Indore, Madhya Pradesh, India. We are a Microsoft Partner & CSP Indirect Reseller and an authorized ManageEngine Solutions Provider, which means we don't just sell software, we implement and manage it hands-on.

We specialize in Microsoft Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), Microsoft Defender XDR, and ManageEngine solutions, delivering end-to-end IT environments that are secure, modern, and cost-effective.

We work with organizations of all sizes, from startups to large enterprises ,across IT, SaaS, Education, Healthcare, Retail, and BFSI sectors. Whether it's cloud migrations, Zero Trust security, or on-premises infrastructure, our team delivers real, hands-on solutions backed by deep technical expertise.

If you're looking to grow in cloud & cybersecurity with real implementation experience, you're in the right place.

We are hiring a full-time Technical Support Engineer to join our team remotely.

In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica cloud and cybersecurity solutions.

Strong understanding of Microsoft 365, Azure, Windows OS and ManageEngine Solutions

Ability to communicate clearly with both technical and non-technical users

Experience handling service tickets, incidents, and escalations

Provide L1/L2 technical support for Microsoft Cloud environments including M365, Azure, Intune, ManageEngine Products and security solutions

Diagnose and resolve issues related to email, identity & access, device management, Microsoft Defender, and networking

Configure user accounts, security policies, endpoint compliance, and cloud services as per client requirements

Assist in deployment, migration tasks, and documentation of solutions

Monitor and maintain customer environments for performance, health, and security compliance

Deliver exceptional service experience and build strong client trust

Microsoft Certifications (AZ-900, MS-900, SC-900 & others )

Understanding of cybersecurity frameworks and Zero Trust concepts

Familiarity with ITIL processes and service management tools

Growth & Opportunities

Clear technical career path toward roles such as System Administrator, Cloud Engineer, or Security Specialist

Access to advanced Microsoft training and certification sponsorship

Opportunity to contribute to enterprise cloud and security transformation projects

Recognition and rewards for strong performance and expertise

Remote / Work From Home

~5-day working week

Competitive salary & performance benefits

Professional growth in high-demand cloud & security domains

Supportive learning culture and direct interaction with experienced leadership

Freshers and experienced candidates both are welcome to apply.