Customer Relations Associate Part-Time Job at the Strathmore Campus

Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine’s core values – excellence and opportunity – infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine’s education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs.

Position Summary

The Customer Relations Associate provides essential front-line support by delivering friendly, accurate, and efficient service to students, families, faculty, and staff. This role is responsible for daily administrative tasks, clear and professional communication, and maintaining a welcoming environment at the campus. Through responsive customer service and attention to detail, the Associate helps ensure smooth campus operations and a positive experience for all community members.

Job Type: Part-Time

Reports to: Operations Manager

Duties and Responsibilities, not limited to the following:

Campus Support

• Perform front desk responsibilities, maintaining a welcoming and professional environment.
• Answer incoming calls and provide accurate information to the public about Levine programs, locations, and services.
• Maintain up‑to‑date knowledge of programs, classes, and events featured on the Levine website.
• Check voicemail regularly and return calls promptly.
• Maintain and update the room reservation schedule.
• Provide support to campus faculty, including maintaining phone lists, submitting piano tuning requests, updating mailboxes, and assisting with event setups as needed.
• Offer basic administrative support for technology questions and troubleshooting.
• Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacations, sick days, and vacancies.

Event Support

• Set up, attend, and provide on‑site support for concerts, student recitals, and special events.
• Organize event logistics, including equipment, warm‑up rooms, and other site needs for studio recitals, master classes, lectures, and jams.
• Create programs for student recitals.
• Assist with campus events and programs during assigned evenings and weekends.

Part‑Time Work Schedule

• Mondays: 4:00 PM – 9:00 PM
• Fridays: 4:00 PM – 9:00 PM
• Saturdays: 8:45 AM – 2:00 PM
• Additional Weekends: Extra staffing opportunities available; average of 12+ hours per month.

Qualifications

• Pleasant, professional phone manner and customer‑facing demeanor.
• Excellent interpersonal and customer service skills.
• Previous customer service experience required.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and basic database proficiency.
• Understanding standard office practices and ability to multitask effectively.
• Demonstrated ability to work collaboratively in a team environment.

Hourly Rate: $17.95

Equal Opportunity Statement

Levine Music is an Equal Opportunity Employer. Levine Music’s employment practices prohibit discrimination based on sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, age, genetic information, veteran status, or any other protected characteristic as defined by law.