Entertainment Keyholder

Entertainment Keyholder

The Entertainment Keyholder is a Junior Manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.

Responsibilities

• Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
• Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
• Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest's health and welfare, driving immediate resolution to any deviation from standard
• Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
• Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
• Executes best pr