Role Overview
LetzBizz is hiring a senior-level Customer Success Manager 6+ Years (Product/SaaS). This is a full-time role in Chennai. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Success Manager
Location: Chennai, T. Nagar (Work From Office) Work Schedule: Monday to Friday Experience: Minimum 6 years Industry: Product/SaaS Company (Preferred)
Client Focus: International (Malaysia/Singapore) Compensation: ₹10 LPA (approximately)
About The Opportunity
We are seeking a highly motivated and experienced Customer Success Manager to join our client’s dynamic team in Chennai. This is an exciting opportunity to play a pivotal role in ensuring the satisfaction and success of their international client base, primarily in Malaysia and Singapore. As a Customer Success Manager, you will be responsible for building strong, long-lasting relationships with clients, understanding their business objectives, and ensuring they derive maximum value from the company’s products and services.
Responsibilities
- Serve as the primary point of contact for assigned international clients, fostering strong relationships and ensuring a high level of client satisfaction.
- Develop a deep understanding of clients’ business goals and challenges to proactively identify opportunities for value creation.
- Onboard new clients and guide them through the implementation process, ensuring a smooth and efficient transition.
- Conduct regular check-in calls and business reviews to understand client progress, address any concerns, and identify areas for improvement.
- Advocate for client needs internally, collaborating with product, support, and sales teams to ensure client success.
- Proactively identify and mitigate potential risks to client satisfaction and retention.
- Track and analyse key performance indicators (KPIs) to measure client success and identify trends.
- Provide timely and effective solutions to client inquiries and issues.
- Contribute to the development of best practices and processes for customer success.
- Potentially lead and mentor junior team members.
Qualifications And Skills
- Minimum of 6 years of experience in a Customer Success or Account Management role within product-based companies, preferably within the SaaS industry.
- Proven experience managing and nurturing relationships with international clients.
- Exceptional verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels.
- Strong problem-solving and analytical skills, with the ability to identify and resolve client issues effectively.
- Demonstrated ability to manage multiple clients and prioritise tasks effectively.
- Experience with CRM tools (e.g., Salesforce, HubSpot) is a significant advantage.
- Team handling or leadership experience is highly desirable.
- Ability to work independently and collaboratively within a team environment.
- A proactive and results-oriented approach.
To Apply
Interested candidates are invited to submit their resume to shruthi@letzbizz.com and hr@letzbizz.com.
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Frequently Asked Questions
How do I apply for the Customer Success Manager 6+ Years (Product/SaaS) position at LetzBizz?
Use the Apply button above to submit your application directly to LetzBizz. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager 6+ Years (Product/SaaS) position at LetzBizz located?
This position is based in Chennai. LetzBizz has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager 6+ Years (Product/SaaS) at LetzBizz earn?
LetzBizz has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager 6+ Years (Product/SaaS) role at LetzBizz posted?
This role was posted on May 12, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Customer Success Manager 6+ Years (Product/SaaS) role at LetzBizz require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. LetzBizz lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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