Job SummaryWe are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, providing product and service information, and ensuring a positive customer experience. Key Responsibilities Respond to customer inquiries in person. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues promptly and professionally. Process orders, returns, refunds, and account updates. Maintain customer records and document interactions in the company system. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure satisfaction and issue resolution. Meet performance metrics such as response time, customer satisfaction, and quality standards. Collaborate with team members and other departments to improve customer service processes.