Client Success Manager

Who are we?

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.

This role is based in Washington, DC, and reports to the Senior Director, Client Success.