Customer Support Representative (3 Month Contract)

Company Description

Laurus Events Inc. is a dynamic and innovative company dedicated to delivering exceptional event management and planning services. We pride ourselves on creating unique and memorable experiences tailored to meet the needs of our diverse clientele. With a customer-first approach, we strive to exceed expectations by providing seamless and professional service. Our team is committed to innovation, collaboration, and excellence in every project we undertake.

Role Description

This is a full-time, on-site Customer Support Representative role based in Montreal, QC. The representative will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of satisfaction. Day-to-day tasks include managing communication with clients via phone, email, and in-person interactions, troubleshooting customer concerns, and providing effective and timely resolutions. Collaborating with internal teams to improve processes and elevate the customer experience is also a key aspect of this position.

Qualifications

• Strong Customer Support, Customer Service, and Customer Satisfaction skills to ensure a positive experience for all clients.
• Excellent Communication abilities, both written and verbal, for clear and professional interaction with customers and team members.
• Proficiency in Troubleshooting to identify and resolve customer issues effectively and efficiently.
• Patience, empathy, and the ability to manage challenging situations with professionalism.
• Prior experience in customer service roles is an asset.
• Proficiency in using customer service software or CRM tools is an advantage.
• Fluency in English and French is preferred to cater to a diverse client base in Montreal.