Club House Manager

Job Summary

The Restaurant Manager is responsible for overseeing Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the AAA Four Diamond Standards.

Essential Functions

· Maintains a commitment to customer service and guest satisfaction

· Leads and supervises the outlets team

· Prepares forecasts and reports and assists in the development of the food & beverage budget

· Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

· Takes initiative to develop and execute new promotions, events, etc.

· Conducts monthly staff meetings to include ongoing training and safety classes

· Responsible for daily report input and log book entries

· Works with culinary to develop new food menus responsive of the local market

· Enforces high standards of hygiene and sanitation within the outlets

· Tracks payroll and revenue daily

· Ensures the security of monies, credit and financial transactions

· Establishes par levels for supplies and equipment

· Supervises the performance, attendance, attitudes, appearance and conduct of team

· Manages timely completion of performance appraisals

· Monitors time punches in Timesaver, ensuring accurate payroll for all associates

· Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance

· Develops and implements controls for expense management

· Implements strategies to continually improve revenues

· Assists with the development, training and inspiration of outlets staff for promotion

· Provides prompt follow-up to all guest concerns

· Assists the Director of Food & Beverage with the design and implementation of training programs

· Empowers team to exceed service standards

· Instills a calm, organized approach in all stressful situations

· Works with HR to recruit and hire staff

· Completes all proper new hire and termination paperwork

· Orders all necessary office supplies and ensures proper stocking levels

· Maintains a safe and pleasant work environment

· Ensures cleanliness of outlets’ storage rooms

· Promotes high associate morale

· Recommends discipline and/or termination when appropriate of team members

· Takes a proactive approach to coaching and counseling

· Attends appropriate resort, division and department meetings

· Resolves guest issues promptly and with great care and effectiveness

· Maintains a strong knowledge of hospitality trends, especially food & beverage

· Provides general resort information for guests

· Utilizes labor management tools to schedule and control labor costs

· Offers warm and sincere welcome/farewell for all guests of property including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the outlets team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Maintains a professional appearance. Follows all company dress code standards

· Remains alert, courteous and helpful to the guests and colleagues at all time