Role Overview
LanceSoft, Inc. is hiring a mid-level Voice Network Engineer. This is a contract role in Montreal. Part of LanceSoft, Inc.'s Backend hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Pay Range: CAD 55-60/hr
Lead design, implementation, and optimization of Cisco UC solutions (CUCM, Unity, IMP, UCCX). Troubleshoot complex voice, video, and collaboration issues. Manage call routing, dial plans, SIP trunks, gateways, and voice gateways (CUBE). Ensure high availability, performance, and security of voice infrastructure. Perform upgrades, patches, and migration activities. Work with cross functional teams during
Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment.
- Provide post-migration technical support and incident resolution for users.
- Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.
- Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.
- Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.
- Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
- Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
- Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
- Provide technical support for the early deployment of Webex calling solution
- Provide technical escalation support for the early adopters and rollout of Jabber Mobile.
Soft-Skills
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment
Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP telephony, providing advanced support and guidance to the Client Voice operations Team.
- Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x
- Post-Migration Support” Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.
- Vendor Management: Handle complex technical Problems by escalation issues and collaborating with Cisco technical Assistance Center (TAC)
- Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activities across multiple Clusters, ensuring all communication with stakeholders is managed effectively.
- Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services.
Frequently Asked Questions
How do I apply for the Voice Network Engineer position at LanceSoft, Inc.?
Use the Apply button above to submit your application directly to LanceSoft, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Voice Network Engineer position at LanceSoft, Inc. located?
This position is based in Montreal. LanceSoft, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Voice Network Engineer at LanceSoft, Inc. earn?
LanceSoft, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Voice Network Engineer role at LanceSoft, Inc. posted?
This role was posted on April 16, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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