Senior Product Manager Leading AI Solutions Customer Experience

Position: Senior Product Manager Leading AI Solutions for Customer Experience

Location: Quebec

Take charge of product innovation as a Senior Product Manager specializing in AI-based customer experience. Work remotely to deliver substantial impacts across distinct product areas.

In this role, you will define and own the product strategy while guiding cross-functional teams through complex initiatives. Your focus on data-driven decision-making and understanding customer needs will propel product outcomes that align with business goals. The ability to thrive in ambiguity while influencing various stakeholders will be vital to your success.

Key Responsibilities:

• Drive end-to-end product outcomes within your area
• Conduct discovery to understand customer workflows
• Lead cross-functional teams from concept to launch
• Optimize product releases based on user feedback
• Monitor and define success metrics for evaluation

Requirements

• 5–8+ years of Product Management experience in SaaS
• Proven track record of influencing teams and stakeholders
• Strong analytical mindset for data-driven decisions
• Experience in automation or AI-driven products
• Comfortable making high-stakes decisions under uncertainty

Use your skills to influence the direction of customer experience technologies and ensure scalable solutions address real-world challenges.

#J-18808-Ljbffr