Service Desk Analyst I / II (Help Desk, Desktop Support)

Service Desk Analyst I / II (Help Desk, Desktop Support)

Location: Miramar, FL (On-Site → Hybrid After 3 Months)

Job Type: Contract-to-Hire (6 Months → Full-Time Conversion)

Start Date: ASAP

Compensation

• Service Desk I (Tier 1): $40,000 – $45,000 upon conversion
• Service Desk II (Tier 2): $48,000 – $55,000 upon conversion

Job Overview

We are hiring Service Desk Analysts (Tier 1 & Tier 2) to support end users in a fast-paced, team-oriented environment.

This is a contract-to-hire opportunity, with the intent to convert to full-time after 6 months based on performance and attendance.

This role will begin fully on-site in Miramar, with the opportunity to move to a hybrid schedule after approximately 3 months, based on performance, reliability, and manager approval.

We’re looking for individuals who can troubleshoot effectively, communicate clearly, and take ownership of issues from start to finish.

Key Responsibilities

• Provide Help Desk / Desktop Support for PC and Mac environments
• Troubleshoot hardware, software, and connectivity issues
• Support Microsoft 365 (O365) users
• Work within Active Directory, Intune, and Exchange
• Provide remote support using remote access tools
• Support peripherals (printers, scanners, keyboards, etc.)
• Manage and resolve tickets within a ticketing system (ServiceNow, Jira, etc.)
• Document issues, updates, and resolutions clearly
• Escalate complex issues when necessary while maintaining ownership
• Deliver strong customer service in a team-driven environment

Requirements

• Experience in Help Desk / Service Desk / IT Support / Desktop Support
• Experience supporting PC and Mac environments
• Experience with Microsoft 365 (O365)
• Familiarity with Active Directory, Intune, Exchange
• Experience with remote troubleshooting tools
• Experience using a ticketing system
• Strong troubleshooting and problem-solving skills
• High attention to detail
• Strong communication and customer service skills
• Ability to work on-site in Miramar, FL initially

Preferred Qualifications

• A+ Certification
• Network+ Certification
• Experience in a corporate or enterprise IT environment

Experience Levels

Service Desk I (Tier 1):

• 1+ year of IT support experience
• Strong fundamentals and willingness to learn

Service Desk II (Tier 2):

• 3+ years of IT support experience
• Strong troubleshooting and ability to handle escalations

Contract-to-Hire & Work Schedule

• First 3 months: Fully On-Site (Miramar, FL)
• After 3 months: Hybrid schedule available (based on performance and approval)
• 6-month contract with intent to convert to full-time

Benefits Upon Conversion (Full-Time)

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holidays
• 401(k) plan (if applicable)
• Career growth and advancement opportunities
• Ongoing training and development

Apply Now

We are actively hiring and moving quickly. Qualified candidates will be contacted immediately.

Pay: $19.23 - $26.44 per hour

Benefits

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• How many years of Help Desk / IT Support experience do you have?

0–1

1–3

3–5

5+

• Do you have hands-on experience with Microsoft 365 (O365)?

Yes / No

• Have you worked with Active Directory, Intune, or Exchange?

Yes / No

• Do you have experience supporting both PC and Mac environments?

Yes / No

• Have you used a ticketing system (ServiceNow, Jira, etc.)?

Yes / No

• Are you comfortable providing remote support/troubleshooting?

Yes / No

• Are you able to work on-site in Miramar, FL?

Yes / No

• What Tier level best matches your experience?

Tier 1

Tier 2

• What is your expected salary?
• Are you available to start immediately?

Yes / No

Work Location: In person