Quality Control Support Technician

About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs.

Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end-to-end experience.

Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology.

Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values.

Job Description Summary:

The QC Support Technician provides operational, administrative, and laboratory support within the Quality Control department in a GMP-regulated environment. This role is responsible for supporting routine laboratory operations, sample management activities, inventory control, documentation organization, and general laboratory upkeep to improve overall laboratory efficiency.

The ideal candidate is highly organized, detail-oriented, able to work independently, and capable of following established procedures while supporting a fast-paced laboratory environment.

Responsibilities will include, but are not limited to, the following:

Sample & Material Support

• Perform sample receipt and sample request fulfillment activities
• Support aliquoting activities including batch samples, reference standards, and CQP samples
• Coordinate sample shipments, including stability and manufacturing-related shipments
• Assist with reagent preparation activities

Laboratory Operations Support

• Maintain laboratory inventory and consumable stocking
• Support equipment cleaning and general laboratory organization
• Perform waste removal and laboratory housekeeping activities
• Support autoclave and dishware activities, as applicable
• Perform routine safety checks including safety shower and eyewash inspections
• Coordinate equipment send-outs and service support activities

Documentation & Administrative Support

• Scan, organize, and file laboratory documentation
• Maintain spreadsheets, trackers, and laboratory support logs
• Assist with data collection and trending activities for laboratory metrics and reports
• Support meeting scheduling and note-taking activities
• Assist with ad hoc laboratory studies and operational initiatives

Compliance & Quality Support

• Follow all GMP, safety, and laboratory procedures
• Maintain accurate and complete documentation practices
• Support inspection readiness through organization and maintenance of laboratory records and workspaces
• Adhere to standard operating procedures and departmental expectations

Requirements and Preferred Qualifications:

• High school diploma or equivalent required; Associate degree in life science or related field preferred
• Valid driver’s license required for occasional travel between company sites
• Experience working in a regulated environment (GMP, GLP, ISO, or similar)
• Familiarity with laboratory inventory systems and sample tracking
• Experience supporting laboratory operations or scientific teams
• Experience with documentation scanning, filing, and archival processes

Krystal Biotech, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Krystal Biotech, Inc. does not accept unsolicited headhunter and agency resumes. Krystal Biotech, Inc. will not pay fees to any third-party agency or company that does not have a signed agreement with Krystal Biotech, Inc.