Senior Azure Integration Support Engineer

Senior Engineer AIS Integration Support - Consultant - MFT - KGS CH

Job Title: Senior Azure Integrations Support Engineer

Role Overview

The Senior Azure Integrations Support Engineer is accountable for the operational stability, reliability, and supportability of production Azure-based integrations. The role focuses on Level 2/3 operational support, proactive monitoring, incident resolution, and continuous improvement of integration services across enterprise platforms.

Key Responsibilities

Operational Support & Monitoring

Monitor and support Azure Integration Services, including:

Azure Logic Apps

Azure API Management

Azure Service Bus

Event Grid and Event-driven integrations

Support synchronous, asynchronous, publish–subscribe, and file-based integration patterns

Proactively identify and remediate integration failures before customer impact

Incident, Problem & Change Management

Investigate and resolve:

Logic Apps run failures

API errors and timeouts

Service Bus dead-letter messages

Event Grid delivery failures

Handle Level 2/3 incidents, service requests, and changes in line with ITIL practices

Perform runbook-driven troubleshooting, root cause analysis (RCA), and corrective actions

Manage retries, replays, data corrections, and recovery of failed transactions

Provides 24x7 Level 2 support via rotational shifts or on-call coverage

Acts as a technical escalation point, engaging Level 3 teams when required

Supports production releases, patching, and planned maintenance windows

Participates in major incident management bridges as required

Release & Service Assurance

Review and support integration changes and releases into production

Validate operational readiness, monitoring, and rollback procedures

Ensure integrations meet SLA, availability, and performance targets

Collaboration & Documentation

Work closely with application, infrastructure, security, and vendor teams to resolve cross-system issues

Maintain and update:

Integration documentation

Data flow and sequence diagrams

Interface catalogues and operational runbooks

Provide operational insights and recommendations to improve integration reliability and resilience

Experience Band

5–8 years of experience supporting Azure integration or middleware platforms in a production environment.

Technical Skills & Experience

Essential

Strong hands-on experience with Azure Integration Services

Solid understanding of:

API-based integrations (REST, HTTP)

Event-driven architectures

File-based integrations (SFTP, batch processing)

Proven experience supporting production incidents and outages

Working knowledge of SLA-based operational support models

Familiarity with monitoring, alerting, and log analysis tools in Azure

Desirable

AZ-104 (Azure Administrator) or AZ-204 (Developing Solutions for Microsoft Azure) certification

Experience with ITIL-based service management processes

Exposure to automation, self-healing, or reliability improvements in integration platforms

Experience Level

Senior Level