Team Leader - Customer Service
Kotak Mahindra Bank LimitedRole Overview
Kotak Mahindra Bank Limited is hiring a entry-level Team Leader - Customer Service. This is a full-time role in Thane. Part of Kotak Mahindra Bank Limited's Social Media hiring, posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Sky Service CCU - Team Leader -Sky Channel-Customer Service ob Role : Ø The Team Lead is responsible for handling a team of Email from R A & CDF business. Ø One on One call listening / Email Audit / Social Media responses audit and feedback. Ø Drive team's performance by sharing the feedback on a daily basis. Ø Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Ø Manage the day to day operations of the team. Ø Monitor the activities to ensure all service levels committed are met and exceeded. Ø Publish the daily report to TM and UM.
Job Description : Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge.
Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Frequently Asked Questions
How do I apply for the Team Leader - Customer Service position at Kotak Mahindra Bank Limited?
Use the Apply button above to submit your application directly to Kotak Mahindra Bank Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Team Leader - Customer Service position at Kotak Mahindra Bank Limited located?
This position is based in Thane. Kotak Mahindra Bank Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Team Leader - Customer Service at Kotak Mahindra Bank Limited earn?
Kotak Mahindra Bank Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Team Leader - Customer Service role at Kotak Mahindra Bank Limited posted?
This role was posted on May 12, 2026 (26 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Team Leader - Customer Service role at Kotak Mahindra Bank Limited entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Kotak Mahindra Bank Limited has listed.
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