Team Leader - Customer Service

Sky Service CCU - Team Leader -Sky Channel-Customer Service ob Role : Ø The Team Lead is responsible for handling a team of Email from R A & CDF business. Ø One on One call listening / Email Audit / Social Media responses audit and feedback. Ø Drive team's performance by sharing the feedback on a daily basis. Ø Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Ø Manage the day to day operations of the team. Ø Monitor the activities to ensure all service levels committed are met and exceeded. Ø Publish the daily report to TM and UM.

Job Description : Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge.

Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.