Call Center Customer Service Specialist

Become a vital part of a high-performing call center as a Customer Service Specialist. Engage with clients and coordinate effectively with field staff to ensure timely service delivery.

In this role, you will handle customer inquiries while verifying information and scheduling technician visits based on priority. Essential skills include strong communication abilities, customer service expertise, and an analytical mindset to assess processes. You'll also maintain ongoing communication with supervisors, assist in problem resolution, and support service area operations.

Key Responsibilities

• Receive and address customer calls for service
• Verify equipment details and dispatch technicians
• Communicate with field staff consistently
• Assist customers by providing solutions to issues
• Input service records and customer requests

Requirements

• High school diploma or equivalent; BS/BA preferred
• 2-3 years in business development or data analysis
• Strong verbal and written communication skills
• Proficiency in Microsoft Office software
• Attention to detail and problem-solving abilities

Enhance customer service delivery by coordinating technician visits and ensuring smooth communication with all stakeholders.