Guest Concierge

Job Description

Guest Concierge

Location: Near Kruger National Park

Property Type: Luxury 5-Star Lodge

Salary: R15,000 – R22,000 (negotiable, dependent on experience)

A luxury 5-star lodge located near the Kruger National Park is seeking a professional and service-driven Guest Concierge to join its team. This role is central to delivering exceptional guest experiences and ensuring seamless service in a world-class hospitality environment.

Key Responsibilities

• Provide personalised guest services, ensuring every visitor feels welcomed and valued.
• Assist with guest itineraries, safari schedules and activity bookings.
• Handle guest requests and enquiries with efficiency and professionalism.
• Coordinate with lodge departments to ensure smooth operations and outstanding service delivery.
• Maintain high standards of communication and guest relations throughout the stay.
• Support the lodge team in creating memorable experiences that reflect the property’s luxury standards.

Requirements

• Previous experience in a guest-facing role within luxury hospitality.
• Strong interpersonal and communication skills.
• Excellent organisational abilities and attention to detail.
• Ability to anticipate guest needs and deliver tailored solutions.
• Professional demeanour and commitment to service excellence.
• Flexibility to work varied hours, including weekends and holidays.
• Passion for hospitality and creating unforgettable guest experiences.

Requirements

experience