Non-Profit Donation Specialist

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability. Types of Clients: Nonprofit/Charity TV and Radio stations Child welfare agencies Veteran support groups Spiritual and religious organizations Animal advocacy groups JOB DUTIES: Handling inbound donation-related callsEngaging donors professionally and respectfullyAccurately entering pledge and donation informationFollowing compliance and script guidelinesMeeting attendance and performance benchmarks IMPORTANT DETAILS: This is an independent contractor opportunity, not an employee role. Certification and startup requirements apply. Contractors are responsible for managing their schedule and performance.Visit more information. RequirementsMinimum 6 months of remote call center experience or 1 year in-office call center experience Must be at least 18 years oldMust be an US residentMust use a Windows 11 PCQuiet, professional background for callsAble to type at least 40 words per minuteIntermediate computer skillsAble to pass a background checkMust be able to complete a voice assessment and a mock call Preferred Skills: Highly organized and self-motivated Excellent communication skills Intermediate PC proficiency Reliable and Dependable Able to provide excellent customer service Technology Requirements: Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)Dual monitorsNoise-canceling USB headsetHard-wired internet connection (Ethernet; No WiFi allowed) BenefitsInbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance Experienced agents can earn up to $0.35 per talk minute Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency Flexible hours with 24/7 available