Hi-Tech Specialist

K-Dental has been a trusted partner to Canadian dental professionals for over 45 years, offering a comprehensive range of innovative products, equipment, and solutions to help practices thrive. With a strong commitment to service excellence, industry expertise, and long-standing relationships, K-Dental is proud to support the evolving needs of dental offices across the country. We are passionate about driving growth and delivering value, both to our clients and within our team.

As a Hi-Tech Specialist, you will be responsible for the installation, site-readiness assessment, troubleshooting, and servicing of advanced dental technologies. This role ensures that dental practices receive a seamless, professional experience when adopting high-tech and imaging solutions. Extensive training and vendor certifications will be provided.

Job Overview:

Core Responsibilities:

• Install and configure a wide range of advanced dental technologies, including:
• 3D printers and chairside milling machines
• Digital impression scanners
• Dental furnaces
• 2D/3D X-ray generators and panoramic/CBCT imaging systems
• Additional high-tech or imaging equipment as needed

Supplementary Responsibilities:

• Install and service small dental equipment such as cavitrons, piezo units, and sterilizers, along with future product additions when needed
• Perform on-site troubleshooting, diagnostics, and repairs across the company’s full technology portfolio
• Site-Readiness & Pre-Installation
• Conduct site checks to verify electrical, network, and physical requirements
• Coordinate with internal teams and clients to schedule and execute final installations

Ongoing Responsibilities:

• Maintain detailed service records and installation documentation
• Provide basic user training and operational guidance to dental staff after installation
• Stay current with emerging dental technologies and participate in all vendor certification programs
• Travel as required to complete installations and service calls

Qualifications

• Proven technical aptitude, with strong experience in IT systems, computer hardware/software, and digital technology (dental or medical technology experience is a strong asset)
• Computer literacy, including basic network configuration, software installation, and IT troubleshooting
• Excellent diagnostic and problem-solving abilities
• Ability to read and interpret technical drawings, wiring diagrams, and installation manuals
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously
• Strong communication and customer-service skills for on-site client interactions
• Comfortable working independently and collaboratively within a team
• Valid driver’s license and willingness to travel extensively for installations and service calls

Compensation & Benefits:

• Competitive salary and comprehensive benefits package
• Tools and safety equipment provided
• A collaborative and supportive work environment