Endpoint Services Specialist

Agency Administrative Office of the Courts Division Technology Services Division Job Classification Title Endpoint Services Specialist (NS) Position Number 65042050 Grade JB27 About Us DO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay. Description of Work SALARY RANGE: $88,467.00 - $151,101.00 The North Carolina Administrative Office of the Courts (NCAOC) seeks an experienced, highly motivated individual to serve as an Endpoint Services Specialist, providing support for production information technology for judicial personnel across North Carolina. The Endpoint Services Specialist position provides software configuration support to all Endpoint devices (desktop computers, laptops, scanners, printers, & copiers, mobile devices), as well as other technology devices throughout the Judicial Branch, utilizing an enterprise-level approach to support. Knowledge Skills and Abilities/Management Preferences Responsibilities include, but are not limited to, the following: Provide operational and customer support across all 100 North Carolina counties in accordance with Service Level Agreements set forth by the NCAOC's IT department. Assist with identifying workstation challenges, developing, and implementing innovative technical solutions. Administer Microsoft Intune and SCCM for application packaging, deployment, enterprise security patching, and compliance management to maintain a secure and efficient endpoint environment. Manages Microsoft Defender for Endpoint, including configuration, policy enforcement, and monitoring to ensure a comprehensive endpoint security posture across the Branch. Oversee mobile device management through Microsoft Intune, including policy configuration, device enrollment, remote wipe capabilities, and ensuring endpoint compliance with organizational security standards. Develop and oversee the deployment of Public Facing kiosk technologies through Intune. Collaborate with stakeholders on technical and business decisions in the context of workstation management and software deployments. Investigate emerging technologies to deliver computing services to end-users, including workstation and application virtualization, application streaming, and cloud provisioning; and evaluate these solutions in the context of the organization's technology posture. Partner with the CISO office to ensure all endpoint compliance requirements are considered and addressed. Design, maintain, and manage device configuration policies to enforce security and configuration policies across all managed devices. Windows Automation and Management Scripting with languages such as PowerShell, Python, and VBScript. Provide training and documentation for judicial staff on an as-needed basis. Test and recommend hardware and software configurations to support evolving organizational needs. Participate in large technology deployment projects that may include statewide software updates and eCourts initiatives. Customer interaction and Judicial Conference Support Other technology duties as assigned. This position may be eligible for hybrid remote work in accordance with the NCAOC's Remote Work policy but does require weekly onsite work. Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 50 pounds. As part of the process of configuring endpoint devices, exposure to hazardous electrical computer components may occur, requiring extreme caution to be taken. Up to 20% overnight travel to locations across the state is required using state-provided vehicles. This position reports to the Endpoint Services Manager. Work hours are 8:00 AM - 5:00 PM, Monday - Friday, but some evening, weekend, and holiday hours are required for projects and priority service desk calls. Knowledge, Skills and Abilities / Competencies Knowledge of: the design and implementation of Windows 11; Office 365; Intune; SCCM; BitLocker; Microsoft Defender for Endpoints; PowerShell; Cisco Collaborative Technologies; software packages such as Adobe Acrobat; and HP Web Jetadmin. Skills in: managing endpoints and peripherals (e.g., personal computers, mobile devices, printers, scanners, and copiers); diagnosing performance issues with complex conferencing systems using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem-solving; collaborating and providing excellent customer service. Ability to: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; adhere to predefined enterprise change management processes; communicate highly technical information to non-technical users; work independently; troubleshoot basic and complex conferencing systems; troubleshoot software problems involving endpoints; manage critical incidents, identify problems, make necessary corrections, and collaborate with others professionally and with respect. Supplemental and Contact Information: INSTRUCTIONS: Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted. Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings. It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications. *NOTE* Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted. All NC Judicial Branch agencies are Equal Opportunity Employers. The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Travis Davis NC Administrative Office of the Courts Human Resources Division http://www.nccourts.gov/about/about-judicial-branch/careers Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science, computer engineering, or a related field and five (5) years of progressively related experience; or an equivalent combination of education and experience. Management prefers applicants with any combination of the following certifications: MD-102 SC-900 Network+ Security+ Attach cover letter and résumé. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Travis Edward Davis Email: HumanResources@nccourts.org North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. 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