National Head of Franchise Services - Hotel

As the National Head of Franchise Services, you’ll be at the helm of a growing network of hotels for one of Canada’s largest and most respected lodging franchisors. With 300+ properties across the country under multiple flags, your role will be central to driving performance, ensuring brand standards, and leading a diverse team focused on operational excellence. You will work directly with franchisees to improve their success and influence the overall growth of the business.

This is a unique opportunity to make a measurable impact on a highly dynamic, progressive and performance-driven organization.

As the National Head of Franchise Services, you’ll oversee a team that ensures franchisee success through performance consulting, quality assurance, training, and more. You’ll be responsible for keeping operations running smoothly across a large, diverse portfolio of hotels while aligning strategies with broader business goals. Leading a strong support team, this is an executive-level role where your leadership will directly influence the continued success and growth of the brands across Canada.

Description

• Leadership & Strategy: Provide executive direction to the Franchise Services team, guiding Franchise Performance Consultants, Opening Services, and other key functions. Establish clear priorities and performance metrics that align with overall business objectives.
• Franchise Performance & Retention: Spearhead franchise performance strategies to improve operational, financial, and guest outcomes. Manage portfolio performance, driving corrective actions and remediation plans as necessary.
• Brand Standards & Compliance: Oversee the implementation and adherence to brand standards across the portfolio. Lead the Quality Assurance Review process to ensure brand compliance.
• Hotel Openings & Transitions: Manage hotel lifecycle activities, ensuring smooth transitions during new openings, renovations, and conversions. Provide operational insight to support development efforts.
• Franchisee Engagement: Own the franchisee experience strategy, leading training and educational programs, and ensuring high satisfaction through continuous engagement.
• Financial Management: Oversee the operating budget for Franchise Services, ensuring effective financial management and ROI-focused decision-making.
• Cross-functional Collaboration: Partner with peers in Development, Commercial, Finance, and other areas to drive enterprise-wide initiatives and support franchisee needs.

Requirements

• Experience: Minimum 15 years in hotel and franchise operations, with at least 7 years in senior leadership roles.
• Education: Post‑secondary education in business, hospitality management, or a related field, or equivalent experience.
• Leadership: Proven track record leading multi‑disciplinary teams within a franchised or multi‑unit environment.
• Business Acumen: Strong financial acumen with the ability to interpret data and apply ROI‑based decision‑making.
• Skills: Excellent communication, problem‑solving, and analytical abilities. Proficiency in Microsoft Office, with hotel technology experience an asset.
• Travel: Willingness to travel up to 30% across Canada.
• Languages: French language skills are highly preferred.

Corporate Culture

• Competitive Salary: Attractive base compensation, with performance‑based bonuses linked to key metrics. $170,000‑185,000+
• Comprehensive Benefits: Full health and dental coverage, including mental health resources and wellness programs.
• Retirement Plans: Access to a company‑sponsored retirement savings plan with employer matching.
• Car Allowance: For travel‑related expenses, ensuring you can navigate the Canadian landscape efficiently.
• Paid Time Off: Generous vacation and personal days to maintain a healthy work‑life balance.
• Professional Development: Ongoing training opportunities and access to industry conferences to support your career growth.
• Leadership Exposure: A unique opportunity to collaborate with senior executives and shape strategic direction across a major franchise network.
• Incentive Program: Performance‑driven rewards with the potential to earn additional compensation based on business success and individual contributions.
• Team Culture: Work alongside a talented and dynamic team that values collaboration, accountability, and integrity.
• Work Flexibility: Opportunities for flexible work arrangements, supporting your personal and professional commitments.
• Recognition: Acknowledgment and celebration of achievements through company‑wide events and in