Technology Support Specialist

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

• *Key Responsibilities:**
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• *Qualifications Required:**
• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Basic knowledge in hardware architecture, hardware benchmarking, design, and network engineering
• Ability to automate routines to optimize application monitoring
• Proficiency in at least one programming language (Java, SQL, Python) for automations and troubleshooting databases (SQL, ORACLE)
• Basic understanding of business technology drivers and their impact on architecture design, performance, monitoring, and best practices

The company prefers candidates with knowledge of one or more general-purpose programming languages or automation scripting, familiarity with ITIL framework, and proficiency in Spanish and/or Portuguese as an added advantage. Additionally, understanding of DEVOPS, Agile, and ITIL methodologies is beneficial for this role. As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

• *Key Responsibilities:**
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• *Qualifications Required:**
• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Basic knowledge in hardware architecture, hardware benchmarking, design, and network engineering
• Ability to automate routines to optimize application monitoring
• Proficiency in at least one programming language (Java, SQL, Python) for automations and troubleshooting databases (SQL, ORACLE)
• Basic understanding of business technology drivers and their impact on architecture design, performance, monitoring, and best practices

The company prefers candidates with knowledge of one or more general-purpose programming languages or automation scripting, familiarity with ITIL framework, and proficiency in Spanish and/or Portuguese as an added advantage. Additionally, understanding of DEVOPS, Agile, and ITIL methodologies is beneficial for this role.