Service Advisor-PMGR(Mercedes Benz) (India)

Responsibilities

1. You study service history of the appointed customer and prepare yourself to attend the customer one- day prior.

2. You interact with customers during reception and perform active reception as per the check sheet, record

customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.

3. You advise customers for suitable service product and required jobs to be done as per the customers’ need.

4. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.

5. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.

6. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.

7. keep on updating the vehicle status to customers during service.

8. follow up with the workshop for completion of job as per promised time.

9. confirm the readiness of car after visual inspection and inform customer about delivery time.

10. perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.

11. call customers after 3 days of vehicle delivery to know the post service feedback.

12. thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.

Qualification & Experience:

Batchers Degree in Automotive / Mechanical Engineering.

5-6 years of experience in Luxury automobile retail market.

Certified Service Advisor training

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person