Training & Application Specialist

Job Description: Training & Application Specialist Owner Relations Technology

THE COMPANY Owner Relations Technology is an IT company that is growing fast

with over 30 years of experience. We supply a unique software solution for

Property Managers and Hoteliers worldwide. We specialize in the development of

robust Owner Accounting and Owner Portal software solutions for Branded

Residences, Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence

Clubs, and Property Management Companies. Our client base consists mainly of 4-

and 5-star Resort hotels located Worldwide. Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between

$50,000 – $58,000 CAD, depending on experience and qualifications Role Type: New

Role AI Disclosure: AI may be used during the hiring process. POSITION The

Training and Applications Specialist provides product expertise to the Sales

team and the sales process.  This person performs all product demonstrations to

prospects in order to ensure full functionality is demonstrated and accuracy in

representation is maintained.  They will also serve as the subject matter expert

for the sales team when it comes to all functionality related to our solutions.

JOB RESPONSIBILITIES: Facilitates new client and existing client training needs.

Works closely with the Onboarding Manager scheduling and preparing resources

Training and mentor new staff joining Owner Relations as requested. Developing

training standards and procedures and improving training efficiency where

possible Serve as an escalation point for training staff and customers

Collaborate with other departments within the company to offer and seek help and

communication on a regular basis Complete assigned projects on a timely basis.

Perform other duties as assigned. Conduct onsite, Remote, WebEx, and phone

training for Clients End users to ensure comfort with the application Provide

outstanding software training support Develop end-user documentation that can be

used internally Submit software enhancement requests, including all business

requirements, based on client requests as well as best practice training

experiences based Log all trainings and capture and communicate relevant details

regarding client interactions and services Track completed training hours by

client, product, and task Attend and actively participate in internal team and

company JOB QUALIFICATIONS: Bachelor’s Degree or equivalent work experience.

Certified or highly skilled in remote and classroom technical training practices

and procedures. Experience in software industry and understanding of the

software development lifecycle. Detail oriented and dedicated to follow-through

in all work. Demonstrated strong interpersonal skills; ability to deal with

varied types of people (customers, vendors, colleagues, prospects) in a broad

range of circumstances. Excellent written and oral communication skills.

Excellent organizational skills. Patience, flexibility and ability to handle

pressure. Technical problem solving aptitude and diagnostic ability. Desire to

provide outstanding customer service. Ability to learn on the fly and

comfortable dealing with ambiguity when facing new problems Proactive approach

to all tasks and responsibilities. Ability to work well individually or as part

of a team. Hotel Operations Experience Knowledge of Property Management and

Central Reservations Systems Ability to listen to what a customer/prospect needs

and respond with a solution with a strong customer focused orientation Willing

to travel as needed. Business Unit: Owner Relations Scheduled Weekly Hours: 40

Number of Openings Available: 1 Worker Type: Regular More About Jonas Software:

Jonas Software is a leading provider of enterprise management software

solutions, serving a wide range of vertical markets including hospitality,

healthcare, construction, education, personal care, fitness, leisure, moving and

legal services, to name a few. Within these markets, Jonas is comprised of over

65 distinct brands, each a respected leader in its domain. Jonas’ vision is to

be the branded global leader across these verticals and to be recognized by

customers and industry stakeholders as the trusted provider of “Software for

Life.” We are committed to technology, product innovation, quality, and

exceptional customer service. Jonas Software supports over 60,000 customers in

more than 30 countries. We employ over 6,000 skilled professionals, including

industry experts and technology specialists. Across our broader network, we

support a global workforce of more than 30,000 employees. Headquartered in

Canada, Jonas Software has a global footprint with offices around the world.

We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto,

publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. At

Jonas we have long realized that our greatest asset is our employee base. As

such we strive to provide our team with a fantastic working environment and an

enriching career, which we know will translate into world class service to our

valued clients. This allows Jonas Software to maintain and extend our lead as

the premier software and services provider in each of our markets. If being part

of a growing organization that moves at a fast pace and constantly strives to

get better each and every day is what you are looking for, then we want to hear

from you. Everyone has heard the sports analogy “to be the best, you have to

beat the best”; well at Jonas Software we have tweaked that slightly to fit

vertical market software. We believe to be the best you have to hire and retain

the best Jonas Software is an Equal Opportunity Employer. If you need

accommodation for a disability at any stage of the application process or want

more information on our accommodation policies, contact recruitment at

jobs@gjonas.com or 905-470-4600 Jonas Softwareis part of a CSI group of

companies. << Back to Career Site