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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description

Eperienced Analyst – Customer Excellence

Transcend | Innovative Medicine

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

About Transcend

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains.

The program will simplify the Pharmaceutical ERP landscape from seven systems to one, standardizing processes to create a cost-effective, fit-for-purpose digital backbone that enables agility and scalability across the business.

Additionally, Transcend will remediate end-of-life system exposure expected toward the end of this decade, reducing risk while enabling long-term sustainability.

Role Purpose

The Senior Functional Analyst – Customer Excellence provides advanced hands-on support for the deployment of order management and CE processes within Transcend. This role independently executes complex scenarios, supports testing leadership, and mentors other analysts.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-066222

Belgium - Requisition Number: R-067059

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

#LI-Hybrid

Major Duties & Responsibilities

Functional Leadership & Execution

• Functional analysis of complex order management scenarios and Manufacturing-to-commercial system integrations.
• Independently validate interfaces, data flows, and exception handling scenarios.
• Support end-to-end CE Execution testing and deployment readiness.
• Independently execute complex functional activities across solution confirmation, testing, and deployment phases.
• Support and mentor Functional Analysts, providing guidance on functional approach and quality standards.
• Proactively identify functional risks, gaps, and improvement opportunities and escalate as needed.

Testing, Deployment & Hypercare Support

• Lead or coordinate Functional Testing and User Acceptance Testing activities within the domain.
• Support defect triage, root cause analysis, and resolution.
• Provide senior functional support during deployment and hypercare.

Qualifications

Required

• A minimum of two years of professional experience.
• University degree or equivalent experience in a relevant business, technical, or scientific discipline.
• Strong hands-on functional expertise within the relevant domain in a GxP-regulated environment.
• Experience supporting complex ERP or SAP S/4HANA deployments.
• Ability to work independently with minimal supervision.

Preferred

• Pharmaceutical or Life Sciences industry experience.
• Prior experience mentoring or leading junior analysts.

Other

Ability to travel up to 50% of the time both domestically and internationally.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Required Skills

Preferred Skills:

Analytical Reasoning, Coaching, Communication, Cross-Functional Collaboration, Demand Forecasting, Human-Computer Interaction (HCI), Persistence and Tenacity, Product Costing, Product Development, Product Strategies, Quality Assurance (QA), Research and Development, Researching, Software Development Management, Technical Credibility, Technologically Savvy

The anticipated base pay range for this position is :

$79,000.00 - $127,650.00

Additional Description for Pay Transparency: