Role Overview
Johnson Controls is hiring a senior-level Techical Support III. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Technical Support Specialist at our company, you will be responsible for providing first-level technical assistance to customers, troubleshooting issues, and ensuring a high level of customer satisfaction. Your role will involve communicating effectively, understanding technical systems, and solving problems with dedication.
- *Key Responsibilities:**
- Provide technical and application support via phone and email professionally and promptly
- Understand reported issues and provide accurate resolutions to customers with complete documentation
- Develop analytical thinking skills to troubleshoot technical issues and utilize knowledge-based articles effectively
- Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support when necessary
- Collaborate with Level 2 Engineers to solve complex problems and offer comprehensive support to customers
- Contribute to SOPs, new procedures, and updates as required
- Adhere to specific day-to-day work instructions such as case management in Salesforce and meeting SLA's and FCR targets
- *Qualifications:**
- A degree in engineering (B.E / B.Tech / M.Tech/BCA/MCA/Bsc(IT/Cs) is required
- 4-9 years of proven experience in technical troubleshooting
- Ability to work in shifts covering all time zones in the US, primarily from 6.30 pm to 3.30 am IST
- Good verbal and written communication skills
- Basic proficiency in Microsoft Office Excel and Outlook
- Strong interpersonal and problem-solving skills
- Capability to work independently or as part of a team
- *Additional Information:**
- Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU, etc., is preferred
- Understanding of electrical systems and ability to interpret wiring diagrams
- Familiarity with Salesforce CRM is advantageous
- *Information Security Responsibilities:**
- Adhere to company policies, guidelines, and procedures for protecting information assets
- Follow JCI product security standards and guidelines for secure software development
- Ensure software and licenses are deployed and used in accordance with licensing agreements
- Report all information security incidents, alerts, warnings, and vulnerabilities promptly to authorized personnel
Your role as a Technical Support Specialist will be crucial in ensuring customer satisfaction and resolving technical issues efficiently. As a Technical Support Specialist at our company, you will be responsible for providing first-level technical assistance to customers, troubleshooting issues, and ensuring a high level of customer satisfaction. Your role will involve communicating effectively, understanding technical systems, and solving problems with dedication.
- *Key Responsibilities:**
- Provide technical and application support via phone and email professionally and promptly
- Understand reported issues and provide accurate resolutions to customers with complete documentation
- Develop analytical thinking skills to troubleshoot technical issues and utilize knowledge-based articles effectively
- Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support when necessary
- Collaborate with Level 2 Engineers to solve complex problems and offer comprehensive support to customers
- Contribute to SOPs, new procedures, and updates as required
- Adhere to specific day-to-day work instructions such as case management in Salesforce and meeting SLA's and FCR targets
- *Qualifications:**
- A degree in engineering (B.E / B.Tech / M.Tech/BCA/MCA/Bsc(IT/Cs) is required
- 4-9 years of proven experience in technical troubleshooting
- Ability to work in shifts covering all time zones in the US, primarily from 6.30 pm to 3.30 am IST
- Good verbal and written communication skills
- Basic proficiency in Microsoft Office Excel and Outlook
- Strong interpersonal and problem-solving skills
- Capability to work independently or as part of a team
- *Additional Information:**
- Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU, etc., is preferred
- Understanding of electrical systems and ability to interpret wiring diagrams
- Familiarity with Salesforce CRM is advantageous
- *Information Security Responsibilities:**
- Adhere to company policies, guidelines, and procedures for protecting information assets
- Follow JCI product security standards and guidelines for secure software development
- Ensure software and licenses are deployed and used in accordance with licensing agreements
- Report all information security incidents, alerts, warnings, and vulnerabilities promptly to authorized personnel
Your role as a Technical Support Specialist will be crucial in ensuring customer satisfaction and resolving technical issues efficiently.
Frequently Asked Questions
How do I apply for the Techical Support III position at Johnson Controls?
Use the Apply button above to submit your application directly to Johnson Controls. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Techical Support III position at Johnson Controls located?
This position is based in IN. Johnson Controls has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Techical Support III at Johnson Controls earn?
Johnson Controls has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Techical Support III role at Johnson Controls posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Techical Support III role at Johnson Controls require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Johnson Controls lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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