Salesforce Administrator, Office of Advancement Services

Johns Hopkins, founded in 1876, is America's first research

university and home to nine world-class academic divisions working

together as one university.

The Salesforce Administrator will provide technical leadership,

project management, and task execution for administration,

programming, maintenance, performance, implementation, security and

support of various departmental and enterprise-wide multiple

platforms, including the installation and testing of new software,

operating systems, related utilities/services, and hardware

products as well as the integration of new products and /or

software release upgrades into the current environment. The

Salesforce Administrator will conduct systems performance

evaluations, monitoring, patch management and security evaluations.

The Salesforce Administrator will analyze use needs in various

computer environments (including but not limited to mainframe,

Windows, and mid-range) and make recommendations for products and

services that meet those needs. The Salesforce Administrator will

ensure that all systems environments are maintained in an efficient

and cost-effective manner.

Development and Alumni Relations (DAR) supports Johns Hopkins’

focus on research, teaching and patient care, and its role as a

national and global leader in higher education. We create and

foster enduring relationships that result in advocacy and

philanthropic support for Johns Hopkins University & Medicine;

strengthening the institution through partnerships with donors,

alumni, volunteer leaders, faculty, students, staff, and

patients.

The Salesforce Administrator for Advancement will be responsible

for designing solutions on the Salesforce platform with a specific

focus on UC Innovation’s ascend managed package that supports

advancement. This will include an expert understanding of

Salesforce.com standard applications functionality, Salesforce

application development and integration, and the ability to marry

these products with business requirements to ensure optimal

scalable solutions and adoption for our end users. It is preferred

that they also have an expert understanding of Advancement use

cases and system configurations for engagement, annual giving,

frontline fundraising, prospect management, prospect research, gift

processing, and campaigns. The Salesforce Administrator for

Advancement should have a deep understanding of Advancement data

and be able to bridge functional design with technical

solutions.

Specific Duties & Responsibilities:

Systems Analysis/Design

(Exploratory/Platform):

• Design highly complex business, clinical, education, or

infrastructure solutions by meeting with customers to observe and

understand current processes and the issues related to those

processes. Provide written documentation and diagrams of findings

to share with the client and other IT colleagues. Assist lower

levels to effectively use the system's technical software.

• Design highly complex solutions that conform to institutional

policies, standards, and guidelines, and infrastructure environment

and to vendor and industry best practices to deliver a quality

product.

• Select infrastructure applications that reside between end user

applications and hardware operating systems by working with

vendors, customers, and other sources (i.e., open source or

Internet2 initiatives) to provide configurable tools to the

customers.

• Develop new methods to improve service processes, performance,

and functionality by examining system management tools and

processes. Review new methods suggested by lower levels and approve

the work.

• Research, recommend, and implement new technologies based on

the value to the institution.

• Works with vendor processes and products to improve the quality

and fit for the institution. Typically establishes product mastery

and demonstrates initiative for improvements.

• Assign and lead technical systems analysis and design tasks for

assigned environments and platforms.

Install and Configure:

• Install and configure highly complex server hardware and

operating systems by following technical documentation to provide a

working product.

• Evaluate, implement, and manage appropriate highly complex

software and hardware solutions by using best practices for the

environment to ensure system integrity.

• Install and configure infrastructure applications by following

product installation and configuration directions and industry best

practices to deliver a solution to the customers.

• Ensure an effective schedule is developed of system backups and

archive operations by providing leadership, oversight, and

direction to technical team in best practices for the environment

to ensure data/media recoverability.

• Lead and provide direction to technical team for all above

tasks by reviewing work and adherence to institutional standards

and guidelines to deliver projects on time and within budget to the

customers

Maintain and Troubleshoot:

• Provide highly complex server level administration (manage

HW/SW, maintenance, upgrades and patches, account maintenance,

backups and recoveries and assist users) by following documented

procedures to ensure a stable environment.

• Monitor and tune the system by following documentation and

procedures to achieve optimum performance levels.

• Develop highly complex scripts and solutions by using

departmental standards to automate systems management.

• Perform highly complex system software upgrades including

planning and scheduling, testing, and coordination by following

documentation and departmental standards to provide a stable

product for the environment.

• Audit and maintain user access and authorization by following

access and authorization documentation to provide for system

security.

• Generate and maintain highly complex periodic and ongoing

system specific reports by using appropriate tools to assess system

performance, integrity and capacity in order to deliver a stable

environment to the users.

• Follow and maintain IT security awareness and best practices by

understanding security principles as they pertain to environments

supported in order to deliver secure solutions to customers.

• Utilize system management and monitoring tools and incident

tracking systems by following documentation and standards to detect

incidents, take corrective actions, and determine root cause.

• Monitor changes and resolve any incidents by responding to

problems as they occur, by reviewing all processing and output of

the newly implemented solution, and by proactively ensuring the

solution works successfully to satisfy the customer requirements

and to provide a smooth transition to the new solution.

• Lead and provide direction to technical team for all the above

tasks by reviewing work and adherence to institutional standards

and guidelines to deliver high quality maintenance and

troubleshooting to the customers.

Project Collaboration and Lifecycle Participation:

• Implement changes by adhering to the change management policies

and procedures for any given project to communicate to all parties

the nature, significance, and risk factors of the solution.

• Lead effort to develop RFPs by engaging project team members in

the process in order to develop well defined requirements to

potential vendors for proposed solutions.

• Evaluate vendor proposals by reviewing requirements for the

product to select the most appropriate vendor.

• Lead vendors, consultants, and inside Enterprise groups in

developing applications by meeting with the team on a regular basis

to deliver quality products to customers.

• Lead scheduled project team meetings by attending all meetings

to provide input to the project team.

• Author and maintain documentation by writing

audience-appropriate materials to serve as technical and/or end

user reference.

• Lead technical team in test planning, test scenario

construction, and test sessions appropriate to the changes being

implemented by following testing guidelines to ensure all delivered

solutions work as expected and errors are handled in a meaningful

way.

• Review test results and corrections to all changes by following

institutional and departmental testing standards to ensure all

delivered solutions work as expected and errors are handled in a

meaningful way.

• Participate in Institutional and Departmental committees and

initiatives.

• Lead and provide direction to technical team for all of the

above tasks by reviewing work and adherence to institutional

standards and guidelines to ensure collaboration and communication

with team members and customers.

In addition to the duties described above, the

Salesforce Administrator will:

• Participate in projects through requirements definition and

solution design phases

• Deliver solutions for the Salesforce.com platform and the

ascend managed package to meet business requirements, including

implementing and supporting common third-party on-platform

applications that support Advancement (e.g., address validation,

prospect research, document generation, Salesforce Inbox,

Salesforce Maps, etc.)

• Develop and manage existing Salesforce declarative solutions

(utilizing Flow and Lightning capabilities)

• Contribute to every phase of the project lifecycle, including

development, testing, and deployment (leveraging best practices in

release management and devops)

• Effectively work with Project Managers, Business Analysts,

Technical Architects, Customers and Development Leads

Minimum Qualifications

• Bachelor's degree.
• Six years of related experience.
• Additional education may substitute for required experience and

additional related experience may substitute for required education

beyond a high school diploma/graduation equivalent, to the extent

permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge in the assigned IT environments
• Demonstrated leadership experience within an Advancement

organization or on Advancement implementations

• Proven ability to design and optimize Advancement business

processes and to integrate these business processes across

disparate systems

• Hands-on role in an implementation of the ascend managed

package

• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Ability to manage existing Apex solutions (triggers, classes,

batch processes)

• Must demonstrate strong critical thinking and analytical

reasoning skills.

• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established

schedule.

• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and

colleagues.

• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Must demonstrate exemplary customer service skills.

Classified Title: Sr. Systems Engineer

Job Posting Title (Working Title): Salesforce Administrator, Office

of Advancement Services

Role/Level/Range: ATP/04/PF

Starting Salary Range: Minimum: $85,500 - Maximum: $149,799

(targeted salary: $115,000; commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30am-5:00pm

FLSA Status: Exempt

Location: JH at Keswick

Department name: 10001637-Application Development &

Management

Personnel area: University Administration

The successful candidate(s) for this position will be subject to a

pre-employment background check.

If you are interested in applying for employment with The Johns

Hopkins University and require special assistance or accommodation

during any part of the pre-employment process, please contact the

HR Business Services Office at jhurecruitment@jhu.edu. For TTY

users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which

campus you will work. Your recruiter will advise

accordingly.

During the Influenza ("the flu") season, as a condition of

employment, The Johns Hopkins Institutions require all employees

who provide ongoing services to patients or work in patient care or

clinical care areas to have an annual influenza vaccination or

possess an approved medical or religious exception. Failure to meet

this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,

laboratories, working with research subjects, or involving

community contact requires documentation of immune status against

Rubella (German measles), Rubeola (Measles), Mumps, Varicella

(chickenpox), Hepatitis B and documentation of having received the

Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include

documentation of having two (2) MMR vaccines; two (2) Varicella

vaccines; or antibody status to these diseases from laboratory

testing. Blood tests for immunities to these diseases are

ordinarily included in the pre-employment physical exam except for

those employees who provide results of blood tests or immunization

documentation from their own health care providers. Any

vaccinations required for these diseases will be given at no cost

in our Occupational Health office.

Equal Opportunity Employer

Note: Job Postings are updated daily and remain online until

filled.

EEO is the Law

Learn more:

https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Important legal information

http://hrnt.jhu.edu/legal.cfm