Cashier/Food Server (Part time)

Team member - Cashier-Front of House

Job purpose: Follows the steps of service to create a memorable, authentic Island experience and provide exceptional interactions with every customer, every time.

Key Performance Expectations

 Greets customers immediately with an authentic warm welcome, eye contact, natural smile,

open body language.

 Engages customers effectively to enhance their Joey Turk’s experience.

 Provides complete and timely communication to customers and other team members throughout the shift.

 Manages customer’s complaints and takes appropriate action to ensure their satisfaction.

 Communicates all customers concerns to the manager or team leader and takes appropriate action to ensure delivery of excellent service.

 Inspires and supports other team members with the skills to teach others and advance our learning culture.

 Assists with training and supporting team members on restaurant processes and procedures.

 Is neat and well-groomed for every shift and in immaculate and proper work attire,

according to the brand uniform standards.

 Is prepared to conduct daily and weekly maintenance duties.

 Demonstrates exceptional knowledge of all food and beverage items.

 Checks the service areas for adequate supplies to be readily available during shift (e.g.

napkins, forks, knives, takeout containers).

 Inspects front door entry, window, and floors and cleans as necessary to maintain sanitation standards.

 Answers telephone to assist callers with directions to the restaurant, hours of operation,

placing orders, or other inquiries.

 Make sure food is always displayed correctly and looks appealing.

 Maintain food safety standards by following proper food handling procedures.

 Provide customers with information about menu items and answer questions about ingredients or other topics.

 Accurately assemble food orders as requested by customers, making sure the standard for portions is followed and food is served in the correct containers.

 Speedily Prepare mobile orders to ensure customers and third-party delivery drivers are not waiting.

 Handle cash & other transactions at the register or making change for customers.

 Thanks customers as they leave and asks them to return soon.

 Performs opening, closing, and maintenance duties to prepare for the next shift’s operation.

 Checks out with a manager before leaving to ensure all duties and side work have been completed and performed to standard.

 Understands and adheres to all safety, sanitation, and administrative procedures.

 Complies with the Occupational Health and Safety Act and Regulations, and Joey Turk’s

Health & Safety policies and procedures.

Physical Requirements

 Ability to move items up to 30 lbs. for distances of up to 25 feet.

 Ability to remain standing and active for an 8–10-hour shift, with approved break periods.

 Ability to hear, understand, and respond to team members’ and customer’s requests in a loud environment.

Minimum Qualifications

 Ability to communicate in English, verbally and in writing.

 Available to work all restaurants operating hours based on said set availability.

 Must meet Provincial legal minimum age requirement.

 Reliable transportation to and from work.

 Previous experience is an asset.

 Ability to understand and follow direction from others.

Job Type: Part-time

Pay: From $17.60 per hour

Education

• Secondary School (preferred)

Experience

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person