Technician I, Workforce Technology

Location: Tysons Corner, VA

Salary: Depends on Experience

Description: Our client is currently seeking an IT Technician to work fully onsite in Tysons Corner, VA.

Summary

The primary purpose of this job is to ensure that IT customers receive exceptional service and technical support.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
• Image and configure workstations in accordance with company standard operating procedures.
• Provide technical support to board members and corporate officials for company provided hardware devices and software as needed.
• Provide infrequent hands on support to other departments during implementations and problem resolution.
• Provide timely and accurate updates to company's incident, request and problem management system.
• Serve "on-call" shift as assigned.

Education And Experience

• Equivalent combination of education and experience is considered.
• Associate's Degree in Information Technology or a related field is preferred.
• Minimum of two (2) years' of experience in IT Customer Service is required.
• Minimum of three (3) years' of experience in IT Customer Service is preferred.
• Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
• Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
• Basic knowledge of TCP/IP and LAN switches.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• CompTIA A+, ITIL Foundations V3 certifications are preferred.

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!