Role Overview
Jobs via Dice is hiring a mid-level Technical Support Specialist II. This is a contract role in Arlington. Part of Jobs via Dice's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Serigor, is seeking the following. Apply via Dice today!
Job Title: Technical Support Specialist II
Duration: 1 years +
Requirements
This role will be assigned and work out of the client IT Service Desk operation located at Washington Dulles International Airport (Corporate Office), 45025 Aviation Drive, Suite 250, Dulles, VA 20166. Specific work locations and work hours may vary across our two airports and corporate headquarters - based on operational needs. The Contractor will be required to work at various work sites and must have reliable transportation.
Other work locations are:
- Ronald Reagan Washington Airport, DCA
- Washington Dulles International Airport, IAD
- Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202
REQUESTED SHIFTS
- Wednesday through Saturday, 8:00 pm – 6:30 am (4 days x 10-hour days with 30-minutes for lunch)
- Sunday through Wednesday, 8:00 pm – 6:30 am (4 days x 10-hour days with 30-minutes for lunch)
- Thursday through Sunday, 12:00 pm – 10:30 pm (4 days x 10-hour days with 30-minutes for lunch)
Work hours are subject to change due to changes in the operational environment and Contract staff may be required to work any combination of the follow shifts as part of a 40-hour work week to accommodate operations:
- Monday through Friday, 7:00 am – 3:30 pm
- Monday through Friday, 10:00 am – 6:30 pm
AIRPORT BADGING
Security badges to access the Airports Operations Area (AOA) will be required prior to the start date.
Duties
- Progressive and continuous experience providing technical support.
- Seasoned resolving complex troubleshooting, tracking, and analyzing logs.
- Experienced coordinating with third-party components (AWS, Google Cloud Platform, CBP, Airlines, Departure Control Systems support, Airport IT Help Desk).
- Comfortable conducting ad-hoc training for end-users and product demonstrations.
Experience/ Skills
- The Contractor must provide Technical Support Specialists II that are highly skilled in installation, configuration, and basic network troubleshooting.
- Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
- Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
- In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Minium Requirements
- 3 years of progressive and continuous experience providing technical support.
- Must hold an A+ certification.
Frequently Asked Questions
How do I apply for the Technical Support Specialist II position at Jobs via Dice?
Use the Apply button above to submit your application directly to Jobs via Dice. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Specialist II position at Jobs via Dice located?
This position is based in Arlington. Jobs via Dice has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Specialist II at Jobs via Dice earn?
Jobs via Dice has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Specialist II role at Jobs via Dice posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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