Role Overview
Jobs via Dice is hiring a entry-level Desktop Support Tech. This is a contract role in New York. Part of Jobs via Dice's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Daddy Recruiter LLP, is seeking the following. Apply via Dice today!
3 Months Contract to hire - $70k conversion salary
Our primary focus is providing daily support for staff and sales associates’ end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Relevant Bachelor’s degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Required Skills And Experience
- Exemplary customer service skills (verbal and written)
- Proficient Windows and Mac troubleshooting and support
- Mobile device computing skills
- Basic network troubleshooting and support
- Microsoft 365 knowledge
- ServiceNow and Ivanti experience a plus
- Basic hardware troubleshooting
- Ability to perform Root Cause Analysis
- High level of emotional intelligence
- Professional presence – while remaining personable
- Experience working with processes and procedures in a large organization preferable
- Ability to manage multiple competing priorities and prioritize effectively
- Good time and task management skills
- Flexible and organized
- Growth mindset
- Able to lift 50 lbs. unaided
- Reliable car
Frequently Asked Questions
How do I apply for the Desktop Support Tech position at Jobs via Dice?
Use the Apply button above to submit your application directly to Jobs via Dice. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Tech position at Jobs via Dice located?
This position is based in New York. Jobs via Dice has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Tech at Jobs via Dice earn?
Jobs via Dice has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Tech role at Jobs via Dice posted?
This role was posted on March 24, 2026 (76 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Tech role at Jobs via Dice entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Jobs via Dice has listed.
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