Business Systems Analyst

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Position Description

Develop new business strategies and models

Communicate to management on how these strategies and models will enhance business efficiency

Create monthly reports on the performance of the business

Identify and address operational, financial, and technological risks within the business

Maintain, test, and improve business and systems operations

Build and maintain relationships with key stakeholders

Identify innovative ways to increase customer satisfaction

Evaluate the performance of project teams to ensure that targets and deadlines are met

Communicate ideas and viewpoints to senior management

Act as a liaison between business and IT groups

Supervise the design of new products and evaluate how these will perform on the market

Position Requirements

Must have a bachelor s degree in business, accounting, IT or any related field

Minimum of 3+ years experience as a business analyst

Must have Project Management experience at the senior level - Prefer a technical Project Manager to understand data projects and understand the holistic view of the project, not just be tasks focused

Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback

Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions

Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy

Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points

Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics

Proven training in Business Process Modeling

Proficiency in MS Office (MS Word, Excel, PowerPoint)

The ability to handle multiple projects in a fast-paced environment

Knowledge of cloud environments

Knowledge of Databricks

Knowledge of Microsoft Visio and Access is advantageous

Ability to develop and run SQL or Python queries