Remote Technical Support Specialist - oxio

Join oxio as a Specialist in Technical Support for a rewarding remote role in Canada. Deliver outstanding customer service while troubleshooting complex issues in a dynamic telecom environment. This fully remote position involves direct customer interaction, requiring 2+ years in technical support.

You'll diagnose issues, manage incidents end-to-end, and collaborate effectively to ensure high service quality. With a strong focus on customer satisfaction and retention, you'll thrive in a high-volume setting supporting various systems and platforms. Key Responsibilities:

• Diagnose and troubleshoot technical service issues
• Manage customer incidents quickly and effectively
• Document interactions and resolutions for internal tracking
• Collaborate with teams to resolve complex issues
• Conduct root cause analysis and suggest improvements Requirements:
• 2+ years in a customer-facing technical support role
• Strong knowledge of internet and networking technologies
• Experience with collaboration tools like Slack
• Familiarity with incident management systems is a plus
• Fluent in English and French, both spoken and written Leverage your technical skills in a supportive role with oxio and contribute to service excellence.