Staff Product Manager

Are you a dynamic product manager with a passion for impacting small businesses?

Then Jobber might be the place for you! We’re looking for a Staff Product Manager to be part of our Work Smarter (Scheduling) group.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver services is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The “Work Smarter” group is one of the fastest-growing parts of Jobber, and a strategic priority for us as a company. We own our customer’s core workflows and believe we have the ability to supercharge their businesses, helping them achieve their goals and ultimately, better their lives. Whether it be growing their company’s revenue, employing more people and making a real difference in their community, or simply having time back in their schedule to enjoy time with family, Jobber’s Work Smarter teams are positioned to make a life changing impact on our customers.

The Schedule is critical to Jobber’s Work Smarter vision – it’s the heartbeat of a service pro’s business, and the central surface for daily operations & planning. We empower home service pros to quickly and confidently make good scheduling decisions, maximize their workforce’s capacity, and stay on top of everything, managing change in real time. The Schedule has a direct impact on our customers’ profitability, their clients’ experiences, and their employees’ ability to work effectively. This space is both technically and conceptually challenging, touching nearly every surface of the product.

The role:

Reporting to the Group Product Lead, Work Smarter, the Staff Product Manager will lead the product strategy and execution for Jobber’s Scheduling team. You will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives. You will collaborate with cross-functional teams to help guide the success of the product, utilize data to understand and validate top priorities, drive the strategy for your area of ownership, work to execute with a team of developers and designers, and then measure success. You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower small businesses.

The Staff Product Manager will:

• Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes.
• Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals.
• Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience.
• Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process.
• Define and execute the roadmap, balancing short-term wins with long-term innovation.
• Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.
• Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs.
• Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved.

To be successful, you should have:

• Proven product management experience at a Staff level in a SaaS environment.
• Previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities.
• Strong leadership, autonomy, and decision-mak